JOB TITLE: Associate Process Manager (Process Excellence)

LOCATION: Hyderabad

KEY RESPONSIBILITIES:

PROCESS OPTIMIZATION:

• Analyze current workflows and identify areas for improvement to enhance efficiency, accuracy, and scalability.
• Design and implement streamlined processes that align with operational goals and client requirements.
• Introduce automation and tooling improvements to reduce manual effort and increase productivity.

PERFORMANCE MONITORING:

• Establish and monitor Key Performance Indicators (KPIs) to measure the effectiveness of processes.
• Use data analytics to identify trends, bottlenecks, and opportunities for improvement.
• Provide actionable insights to leadership based on performance metrics.

QUALITY ENGANCEMENT:

• Collaborate with quality and operations teams to align process improvements with quality objectives.
• Implement frameworks and best practices to reduce errors, enhance map accuracy, and mitigate map abuse risks.
• Drive initiatives to standardize processes across teams and geographies.

STAKEHOLDER COLLABORATION:

• Partner with internal stakeholders, including operations, quality, and technology teams, to ensure seamless process transitions.
• Act as a liaison between delivery teams and clients to align on process changes and improvements.
• Provide regular updates and detailed reports to stakeholders on process improvement initiatives.

INNOVATION AND AUTOMATION:

• Stay updated on industry trends, tools, and technologies related to map abuse detection and curation.
• Lead the evaluation and implementation of AI/ML models or tools to enhance operational capabilities.
• Drive pilot projects and proof-of-concept initiatives for process innovation.

CHANGE MANAGEMENT:

• Develop change management plans to support the adoption of new processes and tools.
• Train and guide teams on updated workflows, ensuring smooth implementation and adherence.
• Address resistance to change by effectively communicating benefits and addressing concerns.

QUALIFICATIONS:

EDUCATION:

• Bachelor’s degree in Process Management, Operations, Data Analytics, Geography, or a related field.
• Certifications in Lean Six Sigma (Green Belt/Black Belt), Kaizen, or similar methodologies are highly desirable.

EXPERIENCE:

• 8+ years of experience in process improvement, operations, or related domains, with at least 3 years in a leadership role.
• Prior experience in map data, geospatial tools, or content moderation is an advantage.
• Proven track record of leading large-scale process improvement initiatives and delivering measurable results.

SKILLS:

• Expertise in process improvement methodologies (e.g., Lean, Six Sigma).
• Strong analytical and problem-solving skills with proficiency in data visualization tools.
• Excellent communication and stakeholder management abilities.
• Technical acumen with familiarity in automation tools and geospatial technologies is a plus.
• Project management skills, including experience with Agile or other methodologies, are beneficial.

KEY COMPETENCIES:

• Strategic Thinking and Problem-Solving
• Process Optimization and Innovation
• Data-Driven Decision Making
• Collaboration and Stakeholder Engagement
• Leadership and Change Management