Manager – Digital Delivery 

Work Location: Bangalore- Hybrid  

Note: The candidate should have worked in a product-based company  

Job Description: 

The Manager – Digital Delivery will lead the development and enhancement of world-class health, wellness, and insurance platforms, focusing on client and advisor journeys. The role requires collaboration with SMEs, internal/external stakeholders, and senior leadership to create innovative solutions addressing key business challenges. It involves digitizing back-end operations and developing front-end mobile/web applications to drive competitive advantage and deliver personalized products and experiences. 

Key Responsibilities: 

• Oversee end-to-end conceptualization, design, development, and delivery of digital products and platforms across multiple geographies. 
• Drive the entire delivery process, including research, benchmarking, contracting, budgeting, business case approval, legal/compliance/risk management, partnerships, stakeholder management, user story creation, platform/app development, UAT, data analytics, documentation, go-to-market strategy, and project KPI achievement. 
• Ensure Agile methodologies are implemented throughout the project lifecycle. 
• Serve as a business advisor to technical teams during platform creation. 
• Collaborate with engineering teams on platform design and architecture. 
• Work cross-functionally with internal/external stakeholders, legal, compliance, risk teams, developers, and designers to execute the product roadmap. 
• Prioritize product features based on business needs and constraints. 
• Standardize and modularize processes to enable rapid go-live and expansion to new geographies/products. 
• Assess market potential and introduce innovations aligned with business needs. 
• Represent the organization in regional and global forums, contributing to the innovation agenda. 
• Promote digital adoption internally and externally. 
• Oversee technology evaluations and selections. 
• Maintain error logs, diagnose issues, and set up monitoring protocols. 
• Track platform analytics, monitor KPIs, and report success metrics. 
• Anticipate and manage risks affecting project KPIs, scope, budget, or timelines. 

Job Requirements: 

• Comfortable working with globally distributed teams. 
• Proven experience managing B2C mobile and web applications. 
• Strong knowledge of API structures, mobile/web app development, SQL, cloud technologies (e.g., Azure or AWS), full-stack technologies (e.g., Java with Angular/React), and BI tools (e.g., Power BI or Tableau). 
• Proficient in creating wireframes, prototypes, data flow diagrams, and workflows. 
• Agile mindset with a strong execution bias. 
• Skilled in JIRA, Confluence, or other product management tools. 
• Capable of drawing insights and communicating effectively with both technical and non-technical teams. 
• Leadership skills to guide project teams and the business community. 
• Ability to innovate and modernize traditional back-office processes. 
• Strong written and verbal communication skills. 
• Detail-oriented with strong analytical and conceptual abilities. 
• Ability to balance short-term needs with long-term strategic goals. 
• Trustworthy, adaptable, and capable of working in a dynamic, open culture. 
• Exceptional interpersonal skills, including teamwork, facilitation, and negotiation. 

Soft Skills: 

• Innovative mindset 
• Strong problem-solving abilities 
• Strategic thinking 
• Leadership and team management 
• Excellent communication