Lead Systems Engineer (Telecom)

3 Months w/extension

4 days onsite - Rocklin, CA

They want more of an Avaya Engineer with some MS Teams experience

1. Need to have Avaya on contact and voice
2. Need to have MS Team transformation from Avaya to Teams (starting the transformation soon) Corporate, Care Center and Webex for the stores. The stores won’t change-Webex was recently added.)
3. Experience in SIP and Audio Codecs (doesn’t need to be specific) Oracle 3950s would be great but flexible on the SPCs

80 percent hands on with Audo Codes, LSPs, Avaya environments.

Should know IVR (basic telephony)

Duties/Day to Day Overview

• Use your hands-on abilities, working side by side with our people to get things done.
• Analyze telecom problems and needs (e.g., interference, intelligibility, clarity, etc.) to determine the most appropriate means of reducing, eliminating, and/or avoiding current and future problems and improving communications.
• Ensure that telecom documentation (diagrams, MOPs, etc.) is kept current.
• Implement scalable and reliable telecom solutions working with other team members and neighboring engineering groups.
• Develop integrated solutions through collaboration and proactive communication with infrastructure and business teams.
• Participate in the Voice and Telecom on-call rotation.
• Plan, design, engineer, and construct telecom systems.
• Determine appropriate configurations of telecom hardware and software to ensure the desired performance of telecom equipment.
• Research, gather and compile relevant technical information to enhance, modify and maintain assigned networks and telecom systems.
• Evaluate new products and services from vendors to determine applicability to hardware, software, networks, and telecom systems in use by our Corporate, Stores, Distribution Centers, Care Centers, and international sites.

Top Requirements

(Must haves)

• You have a bachelor's degree in business, Computer Sciences, Engineering, or related field (an equivalent combination of related education, training, and experience may be considered)
• You have 10+ years of Telecom Platform Experience (Avaya, Cisco Webex, Genesys, Five9s, Nice+, and/or conference and calling platforms such as Microsoft Teams)
• You have 5+ years of Voice Engineering Experience including SBC from Audiocodes, Oracle and SONUS
• You are skilled at diagnosing and solving complex problems and providing detailed technical analysis for SIP and Audio Codecs.
• You have superior oral and written communication skills with the ability to influence others
• You enjoy mentoring and teaching others at all skills levels
• You are comfortable presenting to different audience types (technical and business)
• You have knowledge of theory and principles of project management
• Technical Competencies required:
• Extensive technical experience with architecture and implementing numerous network/telecom protocols such as OSPF, BGP, SIP, H323, RTSP, DNS, DHCP, QoS, MGCP, Skinny, etc....) in addition to WAN communications protocols including MPLS, DWDM, OC carrier.
• Hardware/Software: Solid experience with the full range of Avaya (CM6/7, IP Office, Partner, G450, G430, S8800, PBX, ACD), Cisco (CUCM, SRST, ACD), Zoom AV, Microsoft MTR, Genesys Pure Cloud and Microsoft Enterprise Voice.
• Knowledge and understanding of Care Center Call Recording, Speech Analytics, and Workforce Optimization.
• Knowledge and understanding of various SBC's; Oracle, Audio Codes, etc....
• Understanding cloud and on-premises telecom deployments.
• Strong capabilities in authoring technical documentation including HLD/LLD/NIP.
• Functional knowledge of Windows and Linux administration tools and interfaces (both GUI and shell).

Additional Qualifications

(Nice to Haves)

• Basic scripting skills in Python and PowerShell are a plus.