Role: Customer Support Executive

Responsibilities:

·         Provide support for software applications and assist in troubleshooting customer system issues

·         Manage support tickets from start to resolution and closure, coordinating with the end user/customer.

·         Address customer queries regarding product functionality.

·         Participate in software implementations and upgrades at customer facilities as necessary.

·         Be part of a 24x7 support team and on-call duty

Requirements:

·         A degree in Computer Science or related field

·         2+ years relevant work experience in supporting software applications, including at least 1 year working in a container terminal, shipping, or logistics domain.

·         Strong analytical and technical troubleshooting skills across various applications and technologies.

·         Detail-oriented, self-motivated, and assertive communicator.

·         Excellent written and verbal communication skills in English.

·         Inherent customer service and technical support aptitude.

·         Ability to work extended hours on demand.

·         Teamwork skills, especially with SMEs within the team.