Okta Forgerock CIAM

Plano, Texas (On-site)

Description

Key responsibilities include:

• Supporting and managing consumer identity lifecycle processes with ForgeRock and Okta platforms, including registration, authentication and account recovery.

• Execute and support the IAM strategy for consumer-facing applications, ensuring a seamless and secure experience.

• Provide technical expertise and leadership on IAM related incidents, investigations, and resolution.

• Self-Service Capabilities: Enhance user autonomy and satisfaction by providing comprehensive self-service options.

• Integration: Integrate CIAM solutions with existing systems of record and business insight tools to support data management and business growth.

• Manage identity federation across multiple platforms and applications, ensuring a consistent and frictionless login experience.

• Maintain a strong working knowledge of relevant IAM technologies within the industry and their capabilities.

• Maintain subject matter expertise on new technology as it is added to the environment.

• Manage expectations from the Operations manager, Domain Owner, and Sponsor for solution design, architecture, and capabilities.

Day to day activities will include:

• Ensure support of IAM Production systems according to uptime SLAs.

• Work closely with IAM professionals to coordinate in delivering solutions to UAT/Production systems.

• Be a frontliner and stay on top of the Production incidents across enterprise-wide consumer IAM solutions and make sure they are addressed and remediated in a timely fashion.

• Work closely with Service Recipients, stakeholders, and Enterprise Architecture to identify and manage cross-impacts for security operational/architectural decisions.

• Participate with and lead complex problem analysis and problem-solving skills.

• Prioritize emerging issues and risks.

• Understand business pain points, their impacts, root causes, business needs and solution options.