3+ years of experience developing and maintaining Advanced Planning Documents (APD)

3+ years of experience working in Medicaid, Health IT, Health Insurance environment, public sector experience with health and human services programs

4+ years of experience with preparing technical documentation

3+ years working knowledge of government regulations as they pertain to the grant proposal and advance planning document writing process

Preferred Skills

Experience with the creation of Requests for Proposal (RFP), Requests for Information (RFI), or contracts

Experience documenting business process flows and related JAD, and RFP development/review actions

Prior knowledge of Budgeting, and/or Accounting

Experience with SharePoint, Microsoft Suite, Jira, or Confluence

Company / Department culture (why do you enjoy working for the company – selling points for potential candidates):

The South Carolina Department of Health & Human Services (SCDHHS) is the State Medicaid Agency for South Carolina. This program is focused on the replacement of the State’s Medicaid Management Information System (MMIS). The program is a major undertaking for SCDHHS and requires major transformation of culture, processes and technology. This program also supports the Department’s transition from primarily a fee-for-service payor of claims towards a program and policy driver for health outcomes primarily through managed care programs. The project’s strategy supports significant innovation in MMIS thinking and mindset and is aligned with MMIS innovation at the national level as well.

Why is this position open (new role, increased workload, new dept, resignation, promotion)?

This is a new position needed to provide business and technical writing expertise and support for the MMIS Modernization efforts.

Scope of the project:

SCDHHS is undertaking a multi-year Medicaid Enterprise System (MES) Modernization effort to replace the State’s aging MMIS and related applications with more modern capabilities along with corresponding business operations services.

The MES Modernization effort will be incremental and modular in nature with a focus on configurable and scalable integrations, which allow for more flexibility and reduces time and cost necessary to respond to federal and state enhancements.

The Delivery of Automated Systems for Healthcare (DASH) Program is the project management program that will be managing the MES Modernization.

Position Title: Business Analyst – Consultant (Technical Writer)

Daily Duties / Responsibilities:

SCDHHS is seeking a Technical Writer, Business Analyst, or Contract Writer with experience in developing and updating Advanced Planning Documents (APD) and maintaining documentation relating to State and/or Federal reporting, policies/procedures, and/or IT system requirements. This role will be part of the DASH Program that is responsible for managing the MES Modernization projects.

The primary responsibility of the Technical Writer is to work with the Business Leads, Project Teams, functional/matrix managers, vendors, contracting, budget offices, and other stakeholders to maintain Advanced Planning Documents (APDs) required by Centers of Medicaid/Medicare Services (CMS). This documentation involves drafting the business and technology narratives required to articulate the status of activities for all projects in various phases throughout the planning, implementation, and operations phases of their lifecycle and are directly related to CMS outcomes, state specific goals, and project requirements. The role must be able to take complex concepts and convert them into easily understood written documentation.

The Technical Writer will have a combination of project management, communications, business analysis and technical writing skills. They will assist with the assessment and analysis of project activities forecasted, completed and reported within APD. This role assists with producing the Advance Planning Documents and ties together all associated areas including business and technical architecture, project management, product management, finance, and contracting, to produce and report on IT project compliance.

General Duties and Responsibilities:

• Develop and maintain Advanced Planning Documents, and Technology-related documentation for federal financial proposals (similar to grants) and planning documents within required timelines
• Coordinate and meet with various teams, vendors, and stakeholders to support the gathering, analysis, and finalization of information
• Work closely with the business team, project teams, and subject matter experts to gain an understanding of project and related requirements to develop appropriate document content.
• Organize material and complete writing assignments according to agency standards regarding order, clarity, conciseness, style, and terminology
• Compile information, conduct research and assemble all applicable data necessary to develop solid, viable, meaningful APD
• Interface with project teams and technical support personnel to clearly articulate current state activities and translate the information provided into concise updates
• Collect documentation content from business and technical staff
• Develop an understanding of the business functions and systems in support of articulating the objectives within the associated documentation and alignment with federal guidelines
• Independently review and prepare documents for review and approval
• Review all relevant regulations and standards for APDs and other documentation are in alignment and serves as the expert on the subject
• Utilize tools, templates, and developed methods to keep abreast of project activities across the program
• Organize material and complete writing assignments according to agency standards regarding order, clarity, conciseness, style, and terminology

Required Skills (rank in order of Importance):

• At least three years of experience developing and maintaining Advanced Planning Documents (APD)
• At least three years of experience working in Medicaid, Health IT, Health Insurance environment, public sector experience with health and human services programs
• At least 4 years of experience with preparing technical documentation
• Working knowledge of government regulations as they pertain to the grant proposal and advance planning document writing process
• Experience managing multiple priorities/projects including project scope and understanding of schedules, quality, change management and project financials
• Ability to exercise communication skills in both written and verbal means to take complex concepts and convert into easily understood written documentation
• Experience documenting standard operating procedures (SOP) and policies and procedures
• Prior writing experience of financial request documents and/or justifications in a governmental environment
• Strong written and verbal communication skills
• Proficiency with Microsoft Office, Power Point, Excel

Preferred Skills (rank in order of Importance):

• Experience with the creation of Requests for Proposal (RFP), Requests for Information (RFI), or contracts
• Experience documenting business process flows and related JAD, and RFP development/review actions
• Experience preparing healthcare information technology proposals or working in the healthcare technology environment.
• Prior state government/public sector experience with health and human services programs
• Prior knowledge of Budgeting, and/or Accounting

Required Education/Certifications:

Bachelor’s degree in a technical, business, or healthcare field or equivalent experience. 

Preferred Education/Certifications:

None required.