Customer Interaction – Greet customers warmly, understand their vehicle concerns, and document service requirements clearly.

Job Card Preparation – Create accurate job cards with detailed descriptions of customer complaints and requested services.

Service Scheduling – Schedule service appointments efficiently to optimize workshop capacity and reduce customer wait times.

Technical Coordination – Communicate customer issues clearly to technicians and ensure accurate diagnostics and repairs.

Estimate Preparation – Provide transparent cost estimates and get customer approvals before proceeding with repairs.

Follow-Up Communication – Keep customers informed about job progress, delays, or any additional work required.

Quality Checks – Ensure vehicles are checked thoroughly before delivery to maintain high service quality.

Customer Feedback Handling – Address customer complaints or feedback promptly to ensure satisfaction and retention.

Documentation & Records – Maintain updated service history, warranty records, and customer interactions.

Sales of Value-Added Services – Promote and upsell maintenance packages, accessories, and extended warranties when appropriate.