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Customer Success Program Manager needed for SaaS client. Role will help Client's customers build User Communities within their organization. 1) Onboarding, 2) Forum Engagement, 3) Workshop Leadership.
Must Haves:
4-yr Degree (preferably technical) CS, IT, MIS, etc.
Certifications: Customer Success, PMP, Scrum
4-5 yrs of Program/Product/Project Management
3+ yrs of Customer Success/Engagement/Delivery
2+ yrs of Jira/Confluence
2+ yrs of Workshop Development and Events Mgt
2+ yrs of work within a SaaS company
100 percent Remote, EST Time Zone candidates preferred
Product Managers
Customer Service Managers
Program Managers
Customer Service Representative
Customer Specialist
Customer Success Manager
Client Services Specialist
Client Relationship Managers
Program Management - 4 years
Customer Support - 3 years
Jira - 2 years
Atlassian Confluence - 2 years
Workshops - 2 years
Event Management - 2 years
SAAS - 2 years
PMP - 1 years
Scrum Framework - 1 years
IT Services and Staffing Company
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