Commercial Loan Services

Operations Support Analyst

Overview

Seeking an Operations Support Analyst to provide daily operational and systems support to Commercial Loan Services colleagues across a variety of commercial loan operations functions, including loan booking, collateral booking, agency services, research and maintenance, and SBA / government lending. Ideally, this Operations Support Analyst must have direct, hands-on experience working in a front-line commercial loan operations role. The successful candidate will bring deep operational insight, a problem-solving mindset, and the ability to drive improvements across systems and processes. The initial contract will be 7 months with the option for to extend or convert to a full-time position.

Responsibilities

Operational Support

· Serve as a primary point of contact for front-line staff and managers to resolve process and systems issues.

· Provide day-to-day support for loan operations functions including booking, maintenance, and servicing.

· Troubleshoot and escalate system-related problems in AFS Vision, FIS ACBS and other operations systems.

· Act as a subject matter expert (SME) in commercial loan operations processes and systems.

· Provide guidance and training to operations staff on best practices and system usage.

· Analyze and document business requirements and translate them into functional specifications.

Project Management & Delivery

· Lead and manage small to mid-sized projects from planning through execution.

· Coordinate cross-functional teams including Risk, Technology, and Business stakeholders.

· Plan and coordinate testing activities (SIT, UAT, etc.) across operations teams as new patches and releases are deployed to operations systems.

· Develop and maintain project documentation, timelines, and status reports.

Process Improvement

· Identify opportunities for process optimization and automation.

· Partner with technology teams to implement system enhancements and upgrades.

· Support change management efforts and ensure smooth adoption of new processes.

Qualifications

Required

· Bachelors degree with 3 years bank operations experience, or High School Diploma with 5 years bank operations experience.

· 2+ years as an operations analyst or business analyst in a banking environment.

· 2+ years hands-on experience in a team lead or analyst role supporting servicing and operations of commercial and/or business banking loans.

· Demonstrated experience resolving operational issues and improving processes from within commercial banking operations.

· Critical thinker, very organized, ability to resolve problems independently, work with a sense of urgency while maintaining strong attention to detail.

· Experience working in a production environment under time constraints and strict deadlines.

· Ability to interact with internal and external customers to achieve positive results while working in a fast-paced, production environment.

· Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Access, Visio).

Preferred

· Knowledge and experience with AFS Vision and/or FIS ACBS loan accounting systems is highly desirable.

· Experience with project management tools (e.g., JIRA, Confluence, MS Project) is a plus.

Location

Position is required to work on-site 4 days per week Columbus, Ohio.