Delivery Lead – DevOps and SRE

Job description:

Experience: 12+ years (with 3+ years in a delivery leadership role)

Overview:

Experienced Delivery Lead to manage a team of Site Reliability Engineers (SREs) and DevOps Engineers responsible for automation, CI/CD, observability, incident response, and production operations in a complex, cloud-native environment.

This role leads delivery across infrastructure, platform, and operations functions, with deep involvement in GCP Cloud, Terraform-based IaC, Azure DevOps, and full-stack monitoring across network, infrastructure, and applications using tools such as AppDynamics, GCP Operations Suite, and Grafana.

Responsibilities:

• Lead the design, implementation, and continuous improvement of DevOps and IaC pipelines using Terraform on GCP, integrated with Azure DevOps.

• Own end-to-end delivery of infrastructure and application releases, change propagation, and production deployments.

• Oversee monitoring, alerting, and observability across:

• Network: VPC flow logs, firewall ingress/egress, latency, and DNS resolution

• Infrastructure: VM/compute instance health, memory/CPU thresholds, autoscaling, IAM, and storage

• Applications: Performance, error rates, response times, and transaction health using AppDynamics

• Drive the setup and maintenance of observability dashboards and alerts, using tools such as:

• GCP Operations Suite (Stackdriver) – Logs, Monitoring, Uptime checks

• Prometheus & Grafana – Infrastructure and custom application metrics

• AppDynamics – End-to-end application performance monitoring (APM), user journey insights, and deep-dive diagnostics

• Azure Monitor & Log Analytics – Visibility into hybrid cloud resources

• Implement and manage a 16x5 incident response model, including:

• On-call rotation and coverage planning

• Triage, escalation, and war room management

• Incident communication and stakeholder updates

• RCA documentation and preventive action tracking

• Ensure documentation of runbooks, SOPs, and proactive health checks.

• Track and report SLO/SLA compliance, error budgets, and availability KPIs.

• Coach and lead the DevOps/SRE team on modern delivery practices and reliability engineering.

• Collaborate with cloud architects, product teams, and security leads to ensure resilient and compliant delivery practices.

Required Skills & Experience

• 10+ years in IT, with 3+ years leading DevOps/SRE or cloud infrastructure delivery teams.

• Strong experience with Terraform for automating GCP infrastructure provisioning.

• Hands-on with Azure DevOps for CI/CD pipeline development and release automation.

• Deep understanding of GCP services (GKE, GCE, IAM, VPC, CloudSQL, etc.).

• Experience with AppDynamics for application performance monitoring (APM) and business transaction tracing.

• Familiarity with infrastructure and network monitoring tools such as GCP Monitoring, Prometheus, and Grafana.

• Proven ability to manage incident response processes in a 16x5 support environment.

• Excellent communication, team leadership, and cross-functional stakeholder management skills.

Nice to Have:

• Certifications: GCP Professional Cloud DevOps Engineer, Terraform Associate, or Azure DevOps Engineer Expert.

• Experience in regulated domains like healthcare

• Knowledge of security and compliance integrations in CI/CD (e.g., Veracode, Checkov).

• Exposure to Kubernetes, service mesh, or GitOps-based workflows.