Job Responsibilities

Overall, 10-15 years of experience in IT industry working various Digital transformation programs related to implementation and support of Omnichannel Customer experience with different retailers across the globe. The candidate must have experience on Modern POS Platform projects like PredictSpring Platform.

Key Responsibilities

• Provide functional and technical support for modern POS platforms like PredictSpring

• Troubleshoot and resolve production incidents and service requests related to PredictSpring POS application, ensuring timely resolution and no-to-minimal business disruption

• Handle advanced issue resolution for PredictSpring’s POS platform, including application stability issues, API failures, sync issues, and payment disruptions.

• Work with RESTful APIs, SPIs, and integration points with systems (Adyen, Oracle Retail, Verifone, Taxware etc.) to diagnose root causes

• Perform root cause analysis to identify recurring problems and implement permanent solutions

• Regular system performance monitoring and tuning to ensure the performance and availability of POS applications

• Assist in the deployment of applications, and configuration changes

• Participate in 24/7 shift duration on rotation