Job Title: Senior SRE Engineer (ITIL)

Location: NYC, NY

Duration: Long Term

Developer with SRE Experience Infrastructure, Observability & API Configuration

Key Responsibilities:

Design and develop enterprise-grade APIs and configuration solutions.

Contribute to enterprise and application architecture design.

Lead observability initiatives including monitoring, alerting, and incident response.

Build and maintain dashboards and alerting systems using Grafana, Prometheus, Splunk, etc.

Create and maintain detailed runbooks for operational procedures and incident handling.

Define and monitor SLAs, SLOs, and KPIs for critical services.

Collaborate with architecture, development, and security teams to ensure system reliability.

Evaluate and adopt new technologies to improve system performance and maintainability.

Required Skills:

• Strong background in IT infrastructure, cloud platforms (AWS, Azure, Google Cloud Platform), and SRE practices.
• Experience in enterprise and application architecture.
• Proven experience in building APIs and backend services.

Hands-on experience with tools:

• Monitoring & Observability: Grafana, Prometheus, Splunk
• ITSM & Operations: ServiceNow, OpsRamp
• Project & Incident Tracking: JIRA
• Experience in building alerts, dashboards, and operational runbooks.
• Experience managing distributed systems and large-scale production environments.
• Strong leadership, communication, and problem-solving skills.
• Ability to quickly learn and adapt to new technologies and environments.

Preferred:

• Exposure to OpenShift and Azure cloud platforms.
• Certifications: SRE Foundation, ITIL, or relevant cloud certifications.