Roles & Responsibilities:

 Deliver sessions for new hires to enhance their communication skills

 Liaise with managers to determine training needs and schedule training sessions

 Prepare educational material such as Training content, training handouts, videos etc.

 Conduct TNA to identify areas of improvement  Monitor employee performance and measure ROI

 Conduct seminars, workshops, individual training sessions, class room training, online

 Training and E learning.  Maintain attendance and other records Required Skill Set:

 Excellent communication skills

 Well versed in VNA training methodologies

 Proven experience as corporate trainer

 Ability to handle and schedule batches of 40-50 trainees

 Ability to handle conversion of 90 percent and above

 Ability to reduce the attrition in training  Prior experience from BPO or International voice and communication training.

 Exposure to sales training.

 Good knowledge of USA culture and UK culture

 Good knowledge of latest training methodologies and techniques

 Excellent communication, presentation and public speaking skills

 Organizational and time management abilities  Critical thinking and decision making

 Psychometric testing tools and usage of free online tools

 Conduct Personality development courses