About Us

At Particleblack, we drive innovation through intelligent experimentation with Artificial Intelligence. Our multidisciplinary team—comprising solution architects, data scientists, engineers, product managers, and designers—collaborates with domain experts to deliver cutting-edge R&D solutions tailored to your business.

Key Responsibilities

- Client Requirement Analysis: Gather and analyze client-specific requirements and map them to the product features.

- Customization & Configuration: Work with product and technical teams to configure and customize the product to meet client needs.

- Implementation Planning: Develop and manage implementation timelines, ensuring alignment with client and internal stakeholders.

- Documentation: Create and maintain comprehensive documentation including use cases, requirement specifications, and process flows.

- Stakeholder Communication: Act as the main point of contact between the client and internal teams, ensuring clear communication and alignment on project goals.

- Training & Support: Develop training materials and conduct training sessions for client teams. Provide ongoing support during the implementation phase.

- Testing & Validation: Coordinate user acceptance testing (UAT) and ensure the product meets client expectations.

- Post-Implementation Support: Provide support during the go-live phase and handle any issues or changes required post-implementation.

Skills & Qualifications

- Product Knowledge: In-depth understanding of the company’s product and its features.

- Technical Skills: Familiarity with product configuration, basic scripting, and database management (SQL).

- Analytical Skills: Strong problem-solving abilities, particularly in adapting the product to meet specific client needs.

- Communication Skills: Excellent verbal and written communication skills for effectively liaising with clients and internal teams.

- Project Management: Ability to manage project timelines, resources, and risks.

- Educational Background: Bachelor’s degree in Business Administration, Computer Science, or related field. Certifications in business analysis or project management are a plus.

- Industry Knowledge: Understanding of the industry in which the product is used, which helps in aligning the product features with industry-specific needs.

- Proficiency in business analysis tools such as Microsoft Excel, Vision, and PowerPoint.

- Experience with project management tools like JIRA, Trello, or Microsoft Project.