As a Process Hotel Engine (MS) Customer Support Hospitality Background professional at aswordgroup, you will play a vital role in delivering exceptional customer experiences and supporting the growth of our hospitality business. You will be responsible for providing top-notch support to our customers, ensuring timely resolution of their queries, and fostering strong relationships with our hotel partners. In this dynamic and collaborative work environment, you will have the opportunity to work closely with cross-functional teams, including sales, marketing, and operations, to drive business outcomes and continuously improve our processes. With a strong focus on learning and development, you will have access to training and growth opportunities that will enable you to enhance your skills and expertise in customer support, hospitality, and process management. As a key member of our team, your contributions will have a direct impact on our customers' satisfaction, loyalty, and ultimately, our business success.

Requirements:

• Strong communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders
• 1-2 years of experience in customer-facing roles, preferably in the hospitality or travel industry
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook
• Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines
• Strong problem-solving and analytical skills, with attention to detail and ability to resolve customer complaints
• Knowledge of hotel management systems and customer relationship management (CRM) software is a plus

Roles and Responsibilities:

• Respond to customer inquiries via phone, email, or chat, resolving issues promptly and professionally
• Provide support to hotel partners, ensuring they have the necessary tools and information to manage their properties effectively
• Collaborate with internal teams to resolve customer complaints, improve processes, and implement changes to enhance customer experience
• Conduct research and analysis to identify trends, areas for improvement, and opportunities to increase customer satisfaction
• Develop and maintain knowledge of hotel management systems, CRM software, and other relevant tools and technologies
• Participate in training and quality assurance initiatives to ensure consistent delivery of high-quality customer support

Budget:

• Maximum budget: ₹420,000 per year
• Job type: Payroll
• Experience range:1 to2 years

Work Flex (Retention Experience/upscaling with Hospitality Background) Mandatory

 Eligibility Criteria Any Graduate with Excellent Communication Skills and 6 Months BPO Hospitality Background Experience (Mandatory)

Batch Date 3rd January 2026

Versant C1 US Voice Versant

Cabs In Odd Hours For Females & Cab Allowance Of 180 Rs Per Day For Males