Online interview Procedure ,Follow these steps if you are interested in the job,

You will undergo an online interview now with the company hiring agent now. Here is Your verification code (CGTST/-16)

Dr Hsieng Su MD (Hiring Manager) She would be conducting an online interview with you to discuss the Job Details, Time: ASAP and Free

Online Training will be applied. NOTE:

Kindly download the zoom workplace app on your App Store then send a request to the hiring manager for the Hiring manager to connect with her on zoom. setup your account on zoom and copy out the link below and click on it for the interview

https://us05web.zoom.us/launch/chat?src=direct_chat_link&email=elevance.urgent.care percent40gmx.com

As an Online Chat Support at Elevance Health, you will play a vital role in providing exceptional customer service to our clients through live chat interactions. You will be responsible for responding to customer inquiries, resolving issues, and addressing concerns in a timely and professional manner. Our team-oriented work environment encourages collaboration and open communication among colleagues, allowing you to learn from others and share your knowledge and expertise. You will have the opportunity to develop your skills and grow with our company, while making a significant impact on our customers' experience. Our Online Chat Support team is committed to delivering top-notch service, and we are looking for a dedicated and enthusiastic individual to join our team. You will be working in a fast-paced environment, utilizing various tools and technologies to resolve customer issues efficiently. Our company values innovation, teamwork, and customer satisfaction, and we expect our Online Chat Support representatives to embody these values in their daily work.

Requirements:

• Proficiency in using chat software and technology, including live chat tools and customer relationship management systems
• Excellent communication, typing, and problem-solving skills, with the ability to multitask and work in a fast-paced environment
• Strong knowledge of customer service principles, including active listening, empathy, and conflict resolution
• Ability to work in a team-oriented environment, with a focus on collaboration and open communication
• Basic computer skills, including Microsoft Office and internet navigation
• High school diploma or equivalent required, with a degree in a related field preferred

Roles and Responsibilities:

• Respond to customer inquiries and resolve issues through live chat interactions, providing timely and professional service
• Utilize chat software and technology to efficiently manage customer conversations and resolve issues
• Collaborate with colleagues to share knowledge, best practices, and expertise, ensuring consistent and high-quality service
• Document customer interactions and issues, maintaining accurate records and following up on unresolved issues
• Participate in ongoing training and development, staying up-to-date on company products, services, and policies
• Analyze customer feedback and concerns, identifying areas for improvement and suggesting solutions to management

Budget:

• Maximum budget: $90,000 USD per year
• Job type: Payroll
• Experience range:1 to30 years