As a Customer Service Representative at ProCon Homes Inc, you will be the primary point of contact for homeowners, prospective buyers, and partners, delivering exceptional support and fostering lasting relationships. Your day-to-day responsibilities will include addressing inquiries, resolving concerns, and guiding clients through the home buying and ownership process with empathy and professionalism. You will collaborate closely with sales, marketing, and property management teams to ensure seamless communication and a cohesive customer experience. The role offers a dynamic work environment where continuous learning is encouraged, providing opportunities to develop expertise in real‑estate services, conflict resolution, and advanced communication techniques. Your contributions will directly influence client satisfaction, brand reputation, and the overall success of ProCon Homes Inc.

Requirements:

• Strong verbal and written communication skills with the ability to convey complex information clearly.
• Proficiency in CRM platforms (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Demonstrated problem‑solving abilities and a customer‑focused mindset.
• High school diploma or equivalent; additional certification in customer service or related fields is a plus.

Roles and Responsibilities:

• Respond promptly to inbound calls, emails, and chat messages, providing accurate information and solutions.
• Document interactions in the CRM system, ensuring data integrity and follow‑up actions.
• Coordinate with internal teams to address client issues, escalating when necessary to achieve timely resolutions.
• Assist clients in navigating the home purchase process, from initial inquiry to post‑sale support.
• Identify recurring customer concerns and recommend process improvements to enhance service quality.
• Maintain up‑to‑date knowledge of ProCon Homes’ product offerings, policies, and industry trends.

Budget:

• Maximum Budget: $70,000 USD per year
• Job Type: Payroll
• Experience Range: 0 to 30 years