Position: Customer Success Manager

Location- Noida Sector 125

Experience- 5-8 Years

Do you want to be a part of enabling the next wave of innovation in communication protocols,

building sensors andcutting-edge hardware?

Does working with IoT devices, sensors, wearables, controllers which can seamlessly merge the

digital world with the physical world around us interests you?

Who we are?

We are Probus Smart Things and are working on IoT solutions that can be used to solve massive

scale problems byconnecting things to people.

At Probus we are digitizing the electricity distribution grids to bring down network losses and ensure

that electricity reaches every house-hold.

We do this by building sensors, controllers, low power edge devices, connect and manage multiple

sensors with ourecosystem.

Probus Smart Things has been awarded as the Startup of the Year 2018 and our wireless technology

in2020, has beenawarded by India Smart Grid Forum, Government of India.

Probus has also been mentored by Cisco and Qualcomm in their startup accelerators.

We are a Venture Capital funded company and have raised our pre-series-A round in 2021.

We are looking for passionate electronics engineers to build the hardware that runs on edge

computing, system onchips, communicates with cloud servers, server-less containers, and

everything in between.

We -

• Are a team of technologists from diverse backgrounds

• Obsess over design and product journey

• Obsess over our customer’s needs and experience

• Are owners. We love building new innovative technologies, and improving our existing ones

• Wear multiple hats. We enjoy the prototyping and tinkering stages, as well as

the rigor of makingsolutions production-ready.

• Are fast-growing, agile and collaborative

• Enjoy seeing the impact your work has on real customers

• Enjoy being a part of a creation that can shape the future of the world as we know it

• Enjoy working with the cofounders and the founding team of a growing startup

• Are comfortable in an agile environment and create order from ambiguity

• Are excited about the incredible opportunity connected products represent

• Build strong teams with others as passionate as you about this mission

• Take ownership and doing whatever it takes to get the job done

• Want to create applications at a massive scale used by millions of people

• Use data to make decisions and validate assumptions

• Learn from others and help grow those in your team to achieve their best

Our Culture –

Trust – We trust our team to the core in all their actions they perform in day-to-day work

Clear Communication - We are direct and succinct. We share information efficiently, improving

collaboration andproductivity. We practice active listening.

Efficient execution - We have a bias for action. We complete high quality work quickly. We focus

on the20 percent of workthat will get us 80 percent of the impact.

Act like an owner - We take 100% responsibility for achieving the mission. We seek to improve all

aspects of ourcompany even in ways that are not explicitly part of our job.

Continuous learning - We're humble, and value learning over being right. We embrace delivering

and receivingcandid feedback, and see every setback as an opportunity to learn.

Championship team - We are a winning team, not a family, and have high expectations for

performance and delivering results. We're stronger together so we choose to focus on what

unites us, and not on what divides us. Wehave an intense work culture, and are regularly pushed

out of our comfort zones. We take rest seriously, to improveproductivity over the long term.

Probus should continually earn employees' commitment and, likewise, expects employees to

earn their seat at the company.

During your time with Probus Smart Things,

• Client Relationship Management - Act as the primary point of contact for clients, ensuring

clear and effective communication to meet client expectations.

• Team Leadership - Lead and supervise customer success teams, ensuring motivation and

alignment with project goals. Oversee day-to-day operations for smooth execution.

• Project Planning and Execution - Develop detailed project plans, including schedules,

scopes, and budget estimations. Ensure seamless integration and execution of project plans.

Track project progress, identify and mitigate risks, and implement corrective actions as

needed. Prepare comprehensive reports and presentations to communicate project status and

results to stakeholders.

• Analytical Monitoring - Monitor project progress, identify potential issues, and implement

effective solutions. Adapt scope, timelines, and costs as necessary.

• Customer Interaction - Handle customer interactions professionally, ensuring needs are met

and issues resolved promptly. Maintain high standards of service delivery.

• SLA Maintenance - Maintain Service Level Agreements (SLAs) according to client

requirements.

• Budget Management - Accurately estimate project costs and manage budgets to ensure

financial viability.

• IT Systems Management - Oversee the integration and management of IT systems related to

the project. Coordinate with IT teams to ensure technical requirements are met.

Required Qualifications

• Bachelor's degree or equivalent in Engineering or a related field (PGDM/MBA a plus).

• 3-7 years of experience in smart metering, utilities, or distribution grids with minimum 1-2

years of experience in handling project

• Proven experience in customer management, site/field team supervision, and involvement in

AMI projects, EPC projects, SLA maintenance, project cost calculation, and IT system

management.

• Ability to work independently, manage multiple priorities, and thrive in a dynamic

environment.

• Demonstrated problem-solving skills and a strong bias for action.

• High level of ownership and a commitment to achieving project goals.

• Ability to coordinate with site teams and IT teams to meet client requirements and maintain

SLA.

• Strong analytical and critical thinking skills.

Preferred Skills

• Excellent communication, presentation, and interpersonal skills.

• Strong analytical and reporting skills, with proficiency in Excel, Word, PowerPoint and any

Project Tracking Software

• Strong leadership and team management capabilities

• Advanced skills in Excel, Word, PowerPoint and any Project Tracking Software

• Ability to identify and solve complex problems efficiently