Elevance healthcare is seeking a dedicated Customer Service professional to become an integral part of our dynamic team. In this role, you will serve as the primary point of contact for patients, providers, and internal stakeholders, delivering compassionate and efficient support while upholding the highest standards of care. You will navigate a fast‑paced environment, utilizing advanced communication platforms and proprietary health‑service tools to resolve inquiries, process requests, and ensure seamless interactions. Collaboration with cross‑functional teams—including operations, billing, and clinical departments—will empower you to contribute to continuous improvement initiatives and enhance overall patient satisfaction. This position offers ample opportunities for professional growth, mentorship, and exposure to innovative healthcare solutions, allowing you to make a meaningful impact on the well‑being of the communities we serve.

Submit your Cv here elevance.healthcare@mail.com

Requirements:

• Minimum 1 year of experience in a customer service or client-facing role, preferably within the healthcare or related service industry.
• Proficiency with CRM software, ticketing systems, and basic office productivity tools (e.g., Microsoft Office, Google Workspace).
• Excellent verbal and written communication skills, with a strong emphasis on empathy and active listening.
• Ability to handle high‑volume inquiries, prioritize tasks, and maintain accuracy under pressure.
• Strong problem‑solving aptitude and the capacity to quickly learn and apply new processes and policies.
• Team‑oriented mindset with a collaborative approach to working alongside diverse departments.

Roles and Responsibilities:

• Respond promptly to inbound calls, emails, and chat messages, providing accurate information and resolving issues related to appointments, billing, and service inquiries.
• Maintain detailed records of customer interactions in the CRM system, ensuring data integrity and compliance with privacy regulations.
• Escalate complex or unresolved cases to appropriate departments while following up to guarantee timely resolution.
• Educate patients and providers on Elevance healthcare’s services, policies, and available resources.
• Collaborate with internal teams to identify recurring issues and suggest process improvements that enhance the overall customer experience.
• Participate in regular training sessions and stay updated on industry best practices, regulatory changes, and company initiatives.
• Assist in the development of FAQs, knowledge‑base articles, and other self‑service resources to empower customers.

Budget:

• Maximum Budget: $78,000 per year
• Job Type: Payroll
• Experience Range: 1–30 years