As a Phone Support specialist at minafter, you will serve as the first point of contact for customers seeking assistance, ensuring each interaction is handled with professionalism, empathy, and efficiency. You will troubleshoot technical issues, guide users through product features, and resolve inquiries by leveraging a deep understanding of the company's services. Working in a collaborative environment, you will partner closely with the support, product, and engineering teams to share insights and continuously improve service quality. The role offers ample learning opportunities, including access to ongoing training, mentorship programs, and exposure to cutting‑edge technologies. By delivering timely and accurate support, you will directly contribute to customer satisfaction, retention, and the overall growth of minafter’s reputation for exceptional service.

SUBMIT CV HERE dough.watson@dr.com

Requirements:

• Minimum of 1 year experience in phone‑based customer support or a related field, with the ability to handle a wide range of technical queries.
• Strong verbal communication skills, active listening, and the capacity to convey complex information clearly and courteously.
• Proficiency with support ticketing systems, CRM tools, and basic troubleshooting of software applications.
• Demonstrated problem‑solving abilities, patience, and a customer‑focused mindset.

Roles and Responsibilities:

• Answer inbound calls promptly, diagnose issues, and provide step‑by‑step solutions to customers.
• Document each interaction accurately in the CRM, ensuring all relevant details are captured for future reference.
• Escalate complex technical problems to the appropriate support tier while maintaining ownership of the case.
• Collaborate with product and engineering teams to relay recurring issues and suggest improvements.
• Participate in regular training sessions and knowledge‑base updates to stay current on product enhancements.
• Maintain high customer satisfaction scores by delivering courteous, efficient, and effective support.

Budget:

• Job Type: payroll
• Experience Range: 1–30 years
• Maximum Budget: $60,000 per year