JD- Team lead/ Manger – Operations

Location: Bengaluru, India 

Type: Full-time 

Industry: Pet care Platform 

Experience Required: 4–5 years

About PawSpace 

PawSpace is one of Bengaluru’s leading pet services platforms, offering grooming, 

training, boarding, and more — all delivered at the pet parent's doorstep. we offer 

convenient, reliable, and compassionate care for pets across Bengaluru. Join us to be 

part of a pet-loving community that’s transforming how pet services are delivered.

Role Overview

At PawSpace, you will be responsible for end-to-end execution of our grooming 

services. You will manage and coordinate grooming teams across multiple zones, 

ensure on-time and high-quality delivery, and maintain seamless communication with 

customers, groomers, and internal teams. You will play a key role in ensuring 

operational efficiency, customer satisfaction, and team productivity.

Key Responsibilities

Groomer Management

• Manage daily allocation of grooming orders to field teams across Bangalore.

• Track attendance, punctuality, and grooming team behavior.

• Monitor service quality and collect regular feedback from customers.

• Conduct regular grooming audits and performance evaluations.

Operational Coordination

• Manage daily grooming schedules, ensuring optimal time utilization and route 

planning.

• Coordinate reschedules, cancellations, and urgent assignments.

• Liaise with logistics team for tools, product delivery, and vehicle readiness.

Service Quality & SOP Compliance

• Ensure grooming SOPs are followed strictly for all services (bath, basic grooming, 

makeover, etc.).

• Implement hygiene and pet safety standards across all teams.

• Handle grooming complaints/escalations and resolve them within SLA.

Reporting & Insights

• Maintain dashboards for daily bookings, completion rates, cancellations, and 

payments.

• Track revenue performance by team, area, and service type.

• Provide insights on bottlenecks or areas for improvement.

Inventory & Tools Management

• Maintain stock levels of grooming supplies and coordinate restocking.

• Monitor tool usage, wear and tear, and replacements.

Training & Onboarding

• Work closely with grooming trainers to onboard and train new hires.

• Conduct refresher training on grooming techniques and customer etiquette.

• Promote cross-training and skill development within the team.

Requirements

• Bachelor's degree in Business, Marketing, or a related field preferred.

• 2–5 years of experience in operations or service delivery (pet industry preferred).

• Strong people management and team coordination skills.

• Comfortable using operational dashboards, Excel, and service apps.

• Strong problem-solving and decision-making ability.

• Excellent communication skills in English, Kannada, and Hindi (preferred).

• Passionate about animals and delivering a high-quality pet care experience.

What You’ll Gain 

• Be part of a fast-growing startup in the pet care industry. 

• Opportunities for career advancement and learning. 

• Pet-friendly work environment with a young, enthusiastic team