We are looking for a .NET Engineer – L2 Support Specialist with 3–7 years of experience to join our Application Support team. The role focuses on diagnosing and resolving user-reported issues, supporting product quality through manual testing, and maintaining clear and comprehensive product documentation.

The ideal candidate has strong experience in application support, incident management, manual testing, and technical documentation. They should be comfortable working in a ticket driven environment, collaborating with development teams, and ensuring a high standard of product quality and user experience.

Responsibilities:

• Handle 2nd Line Support tickets by analyzing, diagnosing, and resolving incidents and user-reported issues.

• Monitor and manage support requests through ServiceNow and ensure timely updates and resolution.

• Perform manual testing, including functional, regression, and release validation testing.

• Create, maintain, and execute test cases, test scenarios, and testing checklists.

• Collaborate with development teams to reproduce defects, validate fixes, and improve product quality.

• Prepare and maintain user manuals, knowledge base articles, release notes, and support documentation.

• Investigate application issues through log analysis and troubleshooting techniques.

• Support release testing and verification activities prior to production deployment.

• Work with Azure DevOps for defect tracking, task management, and test management activities.

• Generate support and testing reports, including incident trends, testing status, and quality metrics.

• Contribute to continuous improvement initiatives across support, documentation, and testing processes.

Required Qualifications

• 3–7 years of professional experience in Application Support, Manual Testing, or a related role.

• Strong hands-on experience in 2nd Line Support and incident management.

• Excellent working knowledge of ServiceNow, including incident management, reporting, and dashboard creation. 

• Strong experience with Azure DevOps for work item and test management.

• Experience creating and maintaining test cases, test scenarios, and testing documentation.

• Ability to troubleshoot application issues and analyze logs effectively.

• Experience supporting and troubleshooting enterprise applications built on the Microsoft .NET technology stack

• Basic understanding of SQL, web applications, REST APIs, and HTTP protocols.

• Strong technical writing skills with the ability to create clear user and technical documentation.

• Excellent analytical, communication, and problem-solving abilities

Preferred Qualifications

• Exposure to test automation frameworks and automation concepts.

• Experience with API testing tools such as Postman or Swagger.

• Familiarity with cloud environments and distributed application architectures.

• Understanding of ITIL processes and service management practices.

• Experience supporting enterprise applications for international clients.