Amr K.

Amr K.

Senior Support Engineer

Cairo , Egypt

Experience: 7 Years

Amr

Cairo , Egypt

Senior Support Engineer

25000 USD / Year

  • Immediate: Available

7 Years

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About Me

Experienced and professional IT Support Engineer with training in many technical and software development fields. My key functional skills include working within all kinds of ticketing systems (HPSM, Remedy BMC , Fresh Service) . and very well exp...

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Portfolio Projects

Description

the project was an enhancment provided y IT service providing company , it aims to reduce the service desk redundant tasks by 45 % , the project took 10 months to complete , i was respnsible for the testing task.

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Description

As a part of compulsory one-year military service in Egypt, I was assigned to an IT-Military focused job environment where I had the below responsibilities and tasks: - Being responsible for building the entire infrastructure network for the Egyptian central military zone. - Developing and facilitating high-level solutions to complex system issues in support of reconnaissance operations and maintenance. - Managing diverse projects, processes and programs, and integrating the leadership strategic concepts

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Description

I was the team leader of the team that made (Security Robot) The robot was a self-controlled to secure wide area using many types of sensors such as ( IR – smoke detector –heat detector – sound detector – Ultra Sound detector ) , we manged to use such limited resources to make the robot extraordinary which got the Excellent evaluation by the Committee .

I had following responsibilities:

  • Designed and built the structure of the robot.

  • Designed and coded the custom software for the robot

  • Managed with the team, which parts to be used to fit the purpose.

  • Testing and improving each aspect of the project both (financially and technically).

  • Applied the agreed improvements on the project

  • Presented and operated the project before the Committee in the final competition.

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