Role : Administrator and Developer Project Description : Roche Dialog is a portal which is built in AEM and integrated with SFDC and SAP technologies. This portal is used for the Roche customers who are already members of the Roche products and who are willing to know about the Roche products. This single portal contains the data of the Roche R&D information and the tracking of Sales Orders, Deliveries and Invoices which are integrated from SAP systems. Using the Dialog portal, users can raise a case for the Roche support on the products they already bought. And also, can give the feedback on the products. Case can be created in 2 WAYs. 1. Using the chat facility which provided using Live Agent functionality. 2. Using the Support Request tab. AEM covers the functionalities like Home, News, Videos and Help pages of Roche Diagnostics. SFDC covers the remaining functionalities like eServices i.e. eLabDoc, Track & Trace, Support Request and Live Chat support. eLabDoc is a different application which used to search the Roche R&D information which is integrated in SFDC using connected apps. Track & Trace is another functionality which will contain the information of Sales Orders, Deliveries and Invoices. These details are fetching from the SAP which is integrated using connected apps. Responsibilities: ➢ Created and maintained permission sets, users, public groups and queues. ➢ Provided training to the end users in understanding the application. ➢ Involved in data migration through data loader, Import Wizard. ➢ Created new custom objects, custom fields, field dependencies. ➢ Written workflow rules, validations rules and created field updates. ➢ Written email templates and email alerts and time-based email alerts. ➢ Dealing with client and users on issues/changes requested. ➢ Analyse the issues reported by the Business users, debug and fix them. ➢ If the issue is recurrent, work on the issue raising a problem ticket and provide a permanent fix for the issue. ➢ Involving in the enhancements of the UI changes/fixes. ➢ Monitors the incidents escalations and act accordingly to the client and users and convince them. ➢ Worked on apex triggers, classes, Batch Apex and SOQL queries.

Totally promotional is an online shopping portal in which there are more than 600 different types of products. Products helps businesses in all categories to promote their brands. In this project we were working on the handle the customer data with their respected orders. Their headquarter is located at Cold Water, Ohio.