Part of development of the organization's next generation AI chatbot platform, applications, and Virtual Assistants for Customers and Agents of Emirates airlines.

• Transform Chatbot Proof of Concept software designs into Enterprise Software Solutions.
• Incorporate Microsoft Chatbot framework into the existing products.
• Develop Platform as a Service (PaaS) software for various other channels to leverage virtual assistant.
• Develop Bots using Dialogflow, Microsoft Bot Framework SDK, Bot Framework Emulator and command-line tools.
• Design code for high scalability, availability and resiliency.
• Develop responsive web apps and integrate APIs using NodeJS and React JS.
• Collaborate with SME/Architects and other Language Engineers in developing coherent frameworks

Part of Product Development of Watson Assistant Solutions product

• Develop, Test and implement conversational flows for chatbots.
• Do the necessary data pipelining for the chat conversations to train the AI Bot.
• Write and execute test scripts to test the chatbot conversational flows.
• Maintain documentation pertaining to Chatbot Conversational flows, Intents, Platform configurations and best practices.
• Deploy applications using continuous integration/deployment/develops tools.
• Identify ideas to improve system performance and impact availability.
• Resolve complex technical design issues by looking at the logs, debugging code and identifying any technical issues/challenges/bugs in the process.

Developed a feature rich chat bot application that mimics human conversation as well as supports natural language processing to surface relevant information in a concise & crisp manner within a chat window. Looks up through a vast stretch of knowledge corpus and suggests the most relevant products proactively to a user. Operates fast and seamlessly across platforms and can be invoked via social channels like Facebook Messenger, Skype, or Enterprise messaging platforms like Lync and is built using Microsoft Bot Framework NodeSDK.

Part of the digital transformation journey for the client in building a ecommerce platformfrom scratch using IBM Websphere Commerce.

Worked on projects leveraging both OOB code and Customization for Catalogs, Order Sub System, Member Sub System, Search (SOLR) Did you mean and Auto Suggest Components, Promotion Sub System, Payment Gateways, Calculation Framework etc.