About Me

Respected Team,

6 years’ of Gulf experience in IT Industry; I adept in systems analysis, diagnostics, troubleshooting and conflict resolution. Moreover, while my on-the job experience has afforded me a ...troubleshooting and conflict resolution. Moreover, while my on-the job experience has afforded me a well-rounded skill set, including problem-solving skills, I excel at:

In-depth knowledge and Experience in ITIL environment (Service Catalogue, Incident, Problem and Change Management, IT Asset Management)

Microsoft Office 365 Admin Center, Sharepoint Online, Onedrive, Exchange Online. Experience of working with US, Canada and Europe Customers.

Desktop Technologies, Networking, cabling infrastructure

Microsoft Exchange configuration and client user administration

Experience with backup technologies like CA ARCserve Backup and Symantec Backup Exec 11D

Coordinate vendor service maintenance contracts and procurement of all IT related equipment’s.

Administration of Windows Server family

Support of Touch Screen Apps including IOS, Android Devices.

Ensure technical service levels are achieved through proactive monitoring and initiation of actions to correct potential and actual issues.

Write technical documentation of detailed process and procedures in simple to understand terms. 

Please review my attached resume for additional details regarding my expertise and abilities.

Thank you for your time and consideration.