Infor SyteLine is the solution of choice for over 5,000 manufacturers around the world. From repetitive to engineer-to-order, Infor SyteLine enables the processes you need to accelerate production and meet customer demand more quickly.

• Increase customer satisfaction
• Plan and schedule order by order
• Increase forecasting speed and accuracy
• Minimize error-prone manual steps
• Deliver orders on time, every time
• Reduce inventory levels and shortages
• Leverage innovative technologies

Packaged with smart functionality to address the key challenges manufacturers face today, Infor SyteLine requires less customization, shorter implementation time, and fewer IT resources to maintain.

Team Size: 24
Role and Responsibilities

• SQL, ASP.NET, SyteLine ERP, Mongoose, HTML, MS Visual Studio, XML
• Responsible for evaluation, design, and implementation of solutions focusing on maximizing user experience through automation of business logic.
• Userplatforms include Infor Syteline ERP and MS Office.
• Syteline development and maintenance including management of upgrades.
• Website development and maintenance excluding content.
• SQL-ASP.NET-SyteLine ERP-Mongoose-HTML
• MS Visual Studio
• XML

The Two Way Alert service is a subset of the overall affluent cardholder initiative being sponsored by the US Consumer Credit Products group. Two Way Alerts will provide a turnkey service that will enable issuers to query cardholders in near real time via mobile phone text messages when a suspect transaction authorization occurs. Cardholders will be able to respond to issuers via text responses and confirm or deny if they have the card in their possession/authorized the transaction. The information will not be received in time to affect the authorization decision on the initial transaction but can be used by the issuer to affect future authorizations.

Team Size: 20
Role and Responsibilities: Application Developer
• Created a two-way approach WCF services. Duplex design. The service maintains a list of subscribed clients, and when any one of them sends in a message, it distributes to a specific subscribed client.
• Review functional design and technical design.
• Builds entities using Object Relational Mapping (Fluent NHibernate).
• Assists in project planning and Web site design.
• Used HTML, JavaScript and CSS on front-end page design.
• Applied Test Driven Development approach. Created unit tests project on VS.
• Used Team Foundation Server on code repository.
• Used MVC design pattern for web development.

The Delivery Centre Infrastructure Support Unit ("DC ISU"), in which this role sits, supports the IT infrastructure services that enable the centre's project teams to deliver successfully, efficiently and at competitive cost. System and Tools team provides automation/integration tools among DC ISU teams.
Team Size: 9
Role and Responsibilities
- Create all kinds of internal automation tools to other teams within DC ISU or PDC-wide tools. Build and test changes to the application or technical architecture.
- Respond to production support service requests.
- Respond to problem and enhancement requests.

Open-c Solutions, a premier provider of billing and customer care solutions to the utility and energy industry. Open-cIS™ is a state-of-the-art customer-care and billing system designed to meet the needs of a dynamic, deregulating utility industry. Open-cIS's unique architecture and data model allow companies to configure Open-cIS to meet their specific needs, whether they are a utility, a marketer, a billing service bureau, or a hybrid company.

Role and Responsibilities
• Created a batch job that processes data using C++.
• Participated actively in the analysis and detailed design of the solution's technical requirements. Used ADM for creating Functional, Component and Technical design.
• Coordinated directly with the delivery team, based on PH as well as on-shore business analyst, concerning execution and implementation of the system.
• Executed onsite system testing, defect logging, fixes monitoring and verification.
• Deployed and configured the application on System Test.
• Conducted knowledge transfer and training sessions to Best Buy support team.
• Acted as the first line of defense during systems support on UAT and Production.
• Worked on mentoring junior members of the team in processes within the team.

Best Buy is the world's largest consumer electronics retailer with annual revenues in excess of $15 Billion. The company's product lines include brand-name consumer electronics, personal computers, home office products, appliances and entertainment software. The Supply Chain/Merchandising program (SCM) is one of the key initiatives within the overall IT transformation for the client.


Role and Responsibilities: Application Support
• Assign incident tickets from onshore to team members.
• Monitor critical jobs during the offshore support window using MAESTRO Job Console.
• Monitor the Database performance.
• Resolve issues within SLA time.
• Participate in the job monitoring and verification during schedule outage.
• Handle all the incoming communication to our team.
• Handoff pending Severity 2 ticket to on-shore team
• Created application documentations and manuals of an existing application
• Identified, analyzed and document tickets for future reference.
• Assist team members and other teams with functional questions to support defect fix process
• Resolve severity 2 and 3 tickets within SLAs and with quality