Musthafa A.

Technical Lead

Chennai , India

Experience: 6 Years

Musthafa

Chennai , India

Technical Lead

28800 USD / Year

Immediate: Available

6 Years

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About Me

A Graduate in Bachelor of Mathematics with around 5.7 years of work experience in ITIS Service Management. Highly efficient towards any given responsibility, very dedicated, patient and focused. To be an astute learner and pursue a highly rewarding c...

Skills

Positions

CTO-Chief Technology Officers

DevOps Engineers

Principal Engineer

Software Engineer

Portfolio Projects

Knowledge and Release Manager. Automation support analyst-Uipath

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Offshore operations manager for Knowledge and release management. Maintain and review all the knowledge base articles for technical support. Analyse the failure cause for automation projects.

Description

Create, Update and retire knowledge base articles for a technical desk that located across 5 regions

Acts as a single POC for Knowledge and Release Management.

Coordinate and troubleshoot automation failures -Uipath

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Lead IT Escalations Team, ITE analyst. Acted as a single POE for IT groups.

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I led ITE team that had 15 members to provide best support to all our clients includes VP, SVP. Initiate P2P bridge with resolvers and higher Managemnt to expedite fix. Maintain scorecard & appraisals

Description

IT Escalations Team Lead

IT Escalations Analyst

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Level 1 technical support for IT equipments and its network

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Worked as a level tech support for this retail project. Understand the network configuration and provide best support at L1 administration. IAM, pharmacy backup and monitoring alerts for backend jobs.

Description

I was a Level 1 support for this retail project. Understand the architecture of servers and troubleshoot the issues being reportd with their applications and networks and its devices such as register handheld scanner. We used run a manual backup for PDX systems and maintained their IAM. Also we had monitoring tools to verify their successful backup and IVR functionalities

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