Project : Kellogg’s ServiceNow

Client : Kellogg’s

Duration : 18 months

Role : Administrator

Responsibilities :

• As a ServiceNow administrator configured the system in many different ways to address organization’s needs.
• Making applications available to selected users by way of roles.
• As a part of support activity handled incidents on ServiceNow applications Incident, Problem, Change, Release and Service Catalog.

• Resolved incidents within SLAs in production support
• Performed day to day activities of ServiceNow administration that include report generation, homepage configuration etc.
• Scheduling notifications, reports and jobs.
• Migrating customizations from one instance to another using Update sets
• Personalizing and configuring Tables, Forms and Lists.
• Creating users, adding them to groups and providing them the roles.

Maintaining effective communication with customers and partners to meet their requirements

Project : ACU ServiceNow

Client : Australia Catholic University

Duration : 10 months

Role : Developer

Responsibilities :

• Attending client calls to understand the requirements and analysis.
• Unit testing of the development done using ACU.
• Creating the customization of service catalogs
• Creating and customizing Script includes, Business Rules, client Scripts and Workflows.
• Creating the customization of Access Controls (ACL’s).
• Responsible in building Catalogs, Catalog categories and knowledge articles.
• Using Workflow Editor for creating workflows.
• Demonstrating the developed stories to clients at the end of each sprint.
• Preparation of the Technical Design Document as per Service Now best practices.
• Actual implementation of the story.
• Resolving system test defects.
• Status reporting to managers.
• Coordination with onsite team.
• Attending daily scrum calls to report progress to the scrum master.

Project : MetLife ServiceNow

Client : MetLife

Duration : Till now

Role : Developer and Administrator (Offshore Lead)

Responsibilities:

• My responsibilities here in ServiceNow platform include developing and administration.
• Customized the platform as per business needs adhering to ITSM process.
• Configured ServiceNow applications like Incident, Problem, Change and Release
• Building applications and modules
• Configured and maintained workflows
• Worked on configuring Business Rules, Client Scripts, UI policies, UI Actions
• Scripting activities like Script include, Fix Scripts etc.,
• Defining and maintaining Service Level Agreements SLAs, notifications and reports
• Importing data using import sets and transform maps
• Demonstrating the developed stories to clients at the end of each sprint.
• Preparation of the Technical Design Document as per Service Now best practices.
• Resolving system test defects.
• Status reporting to managers.
• Coordination with onsite team.
• Attending daily scrum calls to report progress to the scrum master.