Chitti D.

Chitti D.

Servicenow Developer and Administrator

Vijayawada , India

Experience: 5 Years

Chitti

Vijayawada , India

Servicenow Developer and Administrator

5 Years

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About Me

I have 5.10 years of Experience in Servicenow. 

  • My responsibilities here in ServiceNow platform include developing and administration.
  • Customized the platform as per business needs adhering to ITSM process.
  • Con...
  • Customized the platform as per business needs adhering to ITSM process.
  • Configured ServiceNow applications like Incident, Problem, Change and Release
  • Building applications and modules
  • Configured and maintained workflows
  • Worked on configuring Business Rules, Client Scripts, UI policies, UI Actions
  • Scripting activities like Script include, Fix Scripts etc.,
  • Defining and maintaining Service Level Agreements SLAs, notifications and reports
  • Importing data using import sets and transform maps
  • Demonstrating the developed stories to clients at the end of each sprint.
  • Preparation of the Technical Design Document as per Service Now best practices.
  • Resolving system test defects.
  • Status reporting to managers.
  • Coordination with onsite team.
  • Attending daily scrum calls to report progress to the scrum master.

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Portfolio Projects

Project 1 : Kellogg’s

Company

Project 1 : Kellogg’s

Description

Project                        : Kellogg’s ServiceNow

Client                          : Kellogg’s

Duration                     : 18 months

Role                               : Administrator

Responsibilities          :

  • As a ServiceNow administrator configured the system in many different ways to address organization’s needs.
  • Making applications available to selected users by way of roles.
  • As a part of support activity handled incidents on ServiceNow applications Incident, Problem, Change, Release and Service Catalog.
  • Resolved incidents within SLAs in production support
  • Performed day to day activities of ServiceNow administration that include report generation, homepage configuration etc.
  • Scheduling notifications, reports and jobs.
  • Migrating customizations from one instance to another using Update sets
  • Personalizing and configuring Tables, Forms and Lists.
  • Creating users, adding them to groups and providing them the roles.

Maintaining effective communication with customers and partners to meet their requirements

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Skills

JavaScript

Tools

Service now

Project 2 : ACU

Company

Project 2 : ACU

Description

Project                        : ACU ServiceNow

Client                          : Australia Catholic University

Duration                     : 10 months

Role                               : Developer

Responsibilities          :

  • Attending client calls to understand the requirements and analysis.
  • Unit testing of the development done using ACU.
  • Creating the customization of service catalogs
  • Creating and customizing Script includes, Business Rules, client Scripts and Workflows.
  • Creating the customization of Access Controls (ACL’s).
  • Responsible in building Catalogs, Catalog categories and knowledge articles.
  • Using Workflow Editor for creating workflows.
  • Demonstrating the developed stories to clients at the end of each sprint.
  • Preparation of the Technical Design Document as per Service Now best practices.
  • Actual implementation of the story.
  • Resolving system test defects.
  • Status reporting to managers.
  • Coordination with onsite team.
  • Attending daily scrum calls to report progress to the scrum master.

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Skills

JavaScript

Tools

ServiceNow

Project 3: Metlife

Company

Project 3: Metlife

Description

Project               : MetLife ServiceNow

       Client                 : MetLife

       Duration            : Till now

       Role                    : Developer and Administrator (Offshore Lead)

       Responsibilities:

  • My responsibilities here in ServiceNow platform include developing and administration.
  • Customized the platform as per business needs adhering to ITSM process.
  • Configured ServiceNow applications like Incident, Problem, Change and Release
  • Building applications and modules
  • Configured and maintained workflows
  • Worked on configuring Business Rules, Client Scripts, UI policies, UI Actions
  • Scripting activities like Script include, Fix Scripts etc.,
  • Defining and maintaining Service Level Agreements SLAs, notifications and reports
  • Importing data using import sets and transform maps
  • Demonstrating the developed stories to clients at the end of each sprint.
  • Preparation of the Technical Design Document as per Service Now best practices.
  • Resolving system test defects.
  • Status reporting to managers.
  • Coordination with onsite team.
  • Attending daily scrum calls to report progress to the scrum master.

 

Show More Show Less

Skills

JavaScript

Tools

ServiceNow