Project : Kellogg’s ServiceNow

Client : Kellogg’s

Duration : 18 months

Role : Administrator

Responsibilities :

• As a ServiceNow administrator configured the system in many different ways to address organization’s needs.
• Making applications available to selected users by way of roles.
• As a part of support activity handled incidents on ServiceNow applications Incident, Problem, Change, Release and Service Catalog.

• Resolved incidents within SLAs in production support
• Performed day to day activities of ServiceNow administration that include report generation, homepage configuration etc.
• Scheduling notifications, reports and jobs.
• Migrating customizations from one instance to another using Update sets
• Personalizing and configuring Tables, Forms and Lists.
• Creating users, adding them to groups and providing them the roles.

Maintaining effective communication with customers and partners to meet their requirements

Project : ACU ServiceNow

Client : Australia Catholic University

Duration : 10 months

Role : Developer

Responsibilities :

• Attending client calls to understand the requirements and analysis.
• Unit testing of the development done using ACU.
• Creating the customization of service catalogs
• Creating and customizing Script includes, Business Rules, client Scripts and Workflows.
• Creating the customization of Access Controls (ACL’s).
• Responsible in building Catalogs, Catalog categories and knowledge articles.
• Using Workflow Editor for creating workflows.
• Demonstrating the developed stories to clients at the end of each sprint.
• Preparation of the Technical Design Document as per Service Now best practices.
• Actual implementation of the story.
• Resolving system test defects.
• Status reporting to managers.
• Coordination with onsite team.
• Attending daily scrum calls to report progress to the scrum master.

Project : MetLife ServiceNow

Client : MetLife

Duration : Till now

Role : Developer and Administrator (Offshore Lead)

Responsibilities:

• My responsibilities here in ServiceNow platform include developing and administration.
• Customized the platform as per business needs adhering to ITSM process.
• Configured ServiceNow applications like Incident, Problem, Change and Release
• Building applications and modules
• Configured and maintained workflows
• Worked on configuring Business Rules, Client Scripts, UI policies, UI Actions
• Scripting activities like Script include, Fix Scripts etc.,
• Defining and maintaining Service Level Agreements SLAs, notifications and reports
• Importing data using import sets and transform maps
• Demonstrating the developed stories to clients at the end of each sprint.
• Preparation of the Technical Design Document as per Service Now best practices.
• Resolving system test defects.
• Status reporting to managers.
• Coordination with onsite team.
• Attending daily scrum calls to report progress to the scrum master.

My responsibilities here in ServiceNow platform include developing and administration.Customized the platform as per business needs adhering to ITSM process.Configured ServiceNow applications like Incident, Problem,Change and ReleaseBuilding applications and modulesConfigured and maintained workflowsWorked on configuring Business Rules, Client Scripts, UI policies, UI ActionsScripting activities like Script include, Fix Scripts etc.,Defining and maintaining Service Level Agreements SLAs, notifications and reportsImporting data using import sets and transform mapsDemonstrating the developed stories to clients at the end of each sprint.Preparation of the Technical Design Document as per Service Now best practices.Resolving system test defects.Status reporting to managers.Coordination with onsite team.Attending daily scrum calls to report progress to the scrum master.

Attending client calls to understand the requirements and analysis.Unit testing of the development done using ACU.Creating the customization of service catalogsCreating and customizing Script includes, Business Rules, client Scripts and Workflows.Creating the customization of Access Controls (ACLs).Responsible in building Catalogs, Catalog categories and knowledge articles.Using Workflow Editor for creating workflows.Demonstrating the developed stories to clients at the end of each sprint.Preparation of the Technical Design Document as per Service Now best practices.Actual implementation of the story.Resolving system test defects.Status reporting to managers.Coordination with onsite team.Attending daily scrum calls to report progress to the scrum master.

As a ServiceNow administrator configured the system in many different ways to address organizations needs.Making applications available to selected users by way of roles.As a part of support activity handled incidents on ServiceNow applications Incident, Problem, Change,Release and Service Catalog.Resolved incidents within SLAs in production supportPerformed day to day activities of ServiceNow administration that include report generation,homepage configuration etc.Scheduling notifications, reports and jobs.Migrating customizations from one instance to another using Update setsPersonalizing and configuring Tables, Forms and Lists.Creating users, adding them to groups and providing them the roles.Maintaining effective communication with customers and partners to meet their requirements.