Design, develop, implement, maintain, and update various IT server and security systems, including access control, remote intrusion detection, surveillance video monitoring/playback, and remote access. Also includes credit card processing (PCI-DSS), in-store servers, in-store monitor feeds, external data feedintegration both in and out, external web site, iOS based cash registers, network design, implementation, & maintenance.

Responsible for all aspects of operations for SaaS software at BMC, including Remedy, others. Managed a distributed team including California and India.

Responsible for mapping user requirements to storage designs for EMC Vmax SAN, VNX unified NAS/SAN, DMX SAN, and CISCO MDS fiber-channel network directors.

Responsible for design of deployment architecture, detailed deployment engineering, extensive networking and security, hardware and operations for SOA Cloud services for integrated mobile (cell phone and tablet) and PC users. Project implemented large-scale intelligent storage for SMS, MMS, audio, video, and other multi-media data as a part of a larger SOA architecture, and is designed to scale to 130 million users. Migrating to Open Stack S3 compatible Swift storage for DR backup/recovery. Technologies include Debian Linux, VMWare (vSphere & vCenter), HP Blades, HP EVA San, NetApp NAS, Juniper switches and firewalls, Brocade FC switches, F5 BigIP LTM, On-Mobile streaming services, 2-way SSL, L3 routing, VPN, AVPN, corporate security policies (ASPR, SISR), PUPPET, Nagios, Munin, Ganglia, Splunk, PostgreSQL

SumTotal Systems is a leading provider in the e-learning, learning management, and talent management industries, delivering software and hosted solutions for large and medium businesses. (www.sumtotalsystems.com) (NASDAQ: SUMT)

I had overall responsibility for all aspects of Customer Hosting Services for all LMS and Software as a Service (SaaS) products within SumTotal Systems. This included owning the $20+M P&L, data center operations (5 locations world-wide), infrastructure development, organization management (40+ people), budget management, employee development, vendor management, and process improvement. My responsibilities also included strategic and tactical planning, program management (PMO), and business prioritization. Was co-leader for Scrum-based Agile development of new SaaS LMS products to replace existing enterprise LMS products - responsible for technical architecture, selection and appropriate use of software platforms, hardware, networking, storage systems, and TCO. SOX compliant; Safe Harbor certified. Technologies included VMWare, MS Windows Server (5 versions), MS SQL (5 versions), Siteminder, Red Hat Linux, Oracle, Tivoli, Legato, IBM and Dell hardware, Netscaler, F5 BigIP, Juniper, TippingPoint, NetApp, Infotrends, etc. Application technologies included .Net, ASP, MS SQL, and Business Objects.

Management of 5 data centers located in Seattle, WA; Amsterdam, NL; London, UK; San Jose, CA; Columbus, OH.

Accomplishments:

• Achieved 30% annual growth in revenue

• Achieved 40% annual growth in customer base

• Achieved highest Customer Satisfaction rating of any department in the company

• Exceeded departmental revenue and profit margin targets every quarter

• Delivered availability of all customer-facing systems at 99.95+ % monthly average

• Developed a new “lights-out” data center in Amsterdam, NL, with secure, fully remote access

• Implemented major revision of data center team organization structure and operational procedures, including re-alignment of on-shore and off-shore resources into tiered teams, creating a PMO, building a scalable ticketing system, knowledge portal and document library, and documenting 200+ standard operating procedures

• Implemented ITIL concepts for change control and tracking, configuration management, repeatable builds using standard architectures, release management

• Developed specialized architectures and operational procedures for SaaS products

• Developed new product offerings for SaaS and Enterprise products, including scalable Disaster Recovery, new licensing and hosting support models.

• Achieved EU Safe Harbor Certification.

The Cobalt Group is a Software-as-a-Service (SaaS) provider for the automotive industry, hosting 7000+ websites for car dealers, and providing hosted lead management and CRM services for 5000+ car dealers. (www.cobaltgroup.com) Also included data feeds to/from lead procurement companies (B2B), manufacturer product data (B2B), customer (car dealer) inventory data (B2B), marketing and advertising campaigns, and SEO & SEM services as a Certified Google Business Partner for the Automotive Industry.

Had overall responsibility for all aspects of IT within Cobalt (except Oracle Financials, for SOX reasons). This included operations, infrastructure, security, help desk, organization management (45 people), budget management ($10+M), employee development, vendor management, and process improvement. Also included strategic and tactical planning, project and program management, release planning, and product deployment.

Responsible for design, construction, operations, support, maintenance, continuity, and recovery of our customer facing production application hosting systems; pre-production systems; internal infrastructure systems; and telephone systems. Responsibilities for these systems included servers, desktops, software, networking (LAN & global WAN), SAN & NAS storage, security, telecommunications, architecture, Help Desk, and data center management. Technologies included SUN Solaris, Red Hat Linux, MS Windows Server (2 versions), Oracle, Quest Foglight/Spotlight, SUN and IBM hardware, CISCO, BigIP, NetApp NAS, Hitachi SAN, etc. Application technologies included AJAX (Java and XML), BEA WebLogic, MS ASP, Business Objects, and RUP-based development.

Management of 6 data centers, located in Seattle and Tukwila, WA; Austin, TX; Bangalore, India.

Other supported company locations included Columbus, OH; Detroit, MI; San Jose, CA; and Redwood City, CA.

Accomplishments:

• Improved availability of critical customer-facing systems to 99.9%

• Managed under-runs in both Capital Expense and Operating Expense Budgets

• Passed two rigorous external IT audits, and significantly reduced daily “firefighting” in Ops

• Managed build-out of a new hosting data center in Tukwila

• Began implementation of ITIL, including change control and tracking, and configuration management, and automated, repeatable standard builds.

• Created 5 new pre-production support environments

• Delivered on-time support for 3 major business initiatives

• Created new Security and Program Management Office (PMO) departments within IT

NSRI (USA), Inc., is a wholly-owned subsidiary of NYK Line, and is their primary IT provider. NYK Line is a Japanese company, and the world’s largest transportation and logistics provider.

As Director of Technology, I had responsibility for global IS security standards & technologies, global WAN / LAN / data center networking, server infrastructure, and enterprise application architecture.

As Director of Global Information Systems, I had overall responsibility to develop an organization capable of high-speed web development, and for the actual development and integration of initial infrastructure and application releases, including www.nykline.com.

Accomplishments:

• Led the transformation of a mainframe development organization into a first-class web development and application hosting organization. I grew the organization from approximately 30 to 55 people, conducted extensive hiring and training, and instituted new processes (including RUP-like methodology), procedures, tools, and platforms for application development, testing, quality assurance, deployment, and operations (in-house hosting).

• Rolled out the first two releases of our major new e-commerce product family (www.nykline.com) into our own hosting environment in our Seattle data center. This required us to develop the new Java/Solaris/Oracle-based products, and integrate them with our existing Smalltalk/Windows/DB2/IMS-based products. Application security was built into each application and integrated with database security, plus an additional web-layer Single-Sign-On (GetAccess from Entrust) was added. Applications were further integrated using an early SOAP implementation. We leveraged our mainframe based Operational Data Store (i.e. dynamic data warehouse) and static data warehouse (AS400) by front-ending with IBM Smalltalk and Communications Server, running SNA APPC (LU6.2) connections to IMS/dc (mainframe) to DB2. This preserved more than 1 million lines of COBOL applications and a huge mainframe data warehouse, yet allowed for intuitive web front ends.

• As senior management technical leader on the Enterprise Model (now OSCAR) project, I saved the company $12 million negotiating one software acquisition, and $16 for server and SAN hardware by creating 5 distinct technology architectures, including SUN (large and small), IBM RS6000, HP PA-RISC, and HP-Itanium, and hosting an open competition between vendors.

• Led an international team developing new corporate security organization, standards, architecture, policies, and procedures for NYK’s global WAN, LAN, servers, and desktop/laptop operations. Led a comprehensive 4-month firewall product evaluation for global firewall standard.

• Led a large team in an effort to migrate our existing customer-facing Windows NT web and application servers in our Seattle data center to a Linux/Solaris platform. This involved not only re-hosting all web software onto Solaris, and application software onto Red Hat Linux, but also re-architecting the data flow, security, shared data storage (NAS & SAN), and backup / recovery sub-systems to take advantage of multi-tier server architecture.

• Led a complete redesign of our Seattle data center layer 2/3 networking to improve security, performance, reliability, and recovery. This involved designing multiple overlaid networks for primary operations, backup/recovery, and storage-area-networking (SAN); each having multiple distinct security zones (DMZ’s), and supporting numerous technologies (including CISCO, NetScreen (Juniper), Sidewinder, Solaris, Linux, AIX, Windows, OS390, OS400, TCP/IP, Token Ring, EMC Symmetrix & Clarion, IBM NAS, STK Silo, etc)