This chatbot is helping customers offline, when no support agents are available.

This is a web-based ticketing tool, which will be used for the storage and input data from customers and Support engineer. For the specific product, customer can open a ticket for support online and the data is stored in a database. This tool can automatically create a ticket based on the input data and assign it to the support engineer who will be working on that ticket.

Worked as a part of Backend developer team, design and built ticketing system that let the user to create, view and keep a track of issue. This ticketing system creates a ticket and assign it to support engineer, who will be working on to resolve the customer issue. Introduced mechanism to send email notifications to the existing customer base, so that customer will be aware of the progress of his issue resolution.

Task was to design an efficient data model (in Python) to store all the ticket data and history data in a database. Using python scripting the existing data has been collected and processed to prepare audit reports, which is required for project audit.

Prepared chatbot, which is helpful to guide with how to use the ticketing tool and its features.