The IBM Executive Alerting process is a managed by the Global Markets Transformation and

Operations team. It was created to notify IBM executives about emerging incidents impacting a client's business and effecting their experience with IBM.

The objective of the process and its associated apps is to provide timely, informative and consistent alerts to our executives about emerging critical incidents impacting our clients’ experience.

User uses CEA to –

•Creating different level of incidents as follows

       1.Tier1- All client incidents coming from a technical data source (i.e., CERT)

       2. Tier2-An incident with a greater impact to the client’s business operations

       3.Tier3- Incident with highest severity, requiring the awareness of the IBM Chairman

•This process is used by all IBM units to inform IBM executives, including the IBM Chairman, about emerging critical incidents affecting our clients and to provide updates until the situation is resolved

•Alert notification responsibility resides with the unit responsible for the effected offering/ product/service

•All communication with the client on the incident is at the direction of the lead client representativets

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It offers a mobile-first design with an intuitive managerial dashboard, easy-to-use housekeeping functions, and reporting. Get instant access to information about your business and all aspects of guest stays — reservations, housekeeping, check-ins, and checkout — right on your mobile device. Housekeeping staff can view and update room cleaning statuses and add rooms back to the inventory pool directly from their mobile phones.

SynXis PM streamlines all hotel operations and distribution. The one-click night audits provide outstanding efficiency while the centralized reporting and accounting capabilities help you drive effective business decisions. The built-in reports allow you to dive deeper into accounting details, front desk operations, and the housekeeping status of all the rooms on your mobile device.

Lithium Community Software provides social customer experience management software for the enterprise. The Lithium Social Customer Experience Management Platform combines online customer community applications such as forums, blogs, innovation management, product reviews, and tribal knowledge bases with the broader social Web and traditional CRM business processes, resulting in a wide range of online customer interaction methods. 

Trident is a clinical supply chain forecasting, Simulation and optimization system. Managing supplies based on demand, creates opportunities for savings and efficiencies in numerous areas, eliminating the high cost of waste as well as shortages that threaten timelines, budgets and even study integrity.

ALOYSYS is a product which provides loyalty points to the customers of various domains. The main functionalities are enrolling customer, provide campaign services, earn & spend loyalty points, batch export and import of customer data & Loyalty service information, provides partner services & customizable business rules interface.

The system also provides various services to others system through web-services as well as EJB services. 

The product is divided into two main parts i.e. service layer & UI layer. Services are EJBs & Web-services which are deployed on Oracle WebLogic server (v12.1) and UI layer is deployed on Apache tomcat server (v6).