Qantas Airways is the flag carrier airline of Australia and its largest airline by fleet size, international flights and international destinations.

The Honeywell UOP Project relates with development and delivering technology to the Petroleum refining, Gas Processing, Petrochemical production and major Manufacturing Industries.

This project is intended to replace the CSM (Customer Support Management) Toolbox with features and functionality already in existence within Salesforce.com (SFDC). The Customer Support Management (CSM) is responsible to populate customer issues from the field into the CSM Toolbox, follow up on daily flash call items/actions by reporting and resolving escalating issues and respond to customer satisfaction survey actions until completion. The CSM operates based on the following Aerospace Guideline for this application purposes

• Salesforce Lead Solution Architect & Developer for the Project assignment
• Provide Customer Support, liaising directly with the clients.
• Analyze and review business, functional, and technical requirements
• Implemented REST bases callouts to the Third Party System
• Integrating with may systems for providing the discounts to the Customers

• Provide Customer Support, liaising directly with the clients.
• Analyze and review business, functional, and technical requirements
• Worked in Angular Js in creating dynamic pages for Salesforce communities
• Implemented REST bases callouts to the Third Party System
• Document and develop code according to specifications and standards
• Prepare test data and plan and conduct basic unit or module testing
• Provide support for quality assurance testing and defect resolution
• Participate in project team meetings and communicate effectively with peers, architects, system analysts, business analysts, project managers, quality control, and across other technology team boundaries, reporting project status as required
• Playing a role of Primary Code Reviewer by reviewing the Apex classes and help the team to implement in the best possible way

• Playing a Techno-functional role where the requirements are gathered from the business and designing based on Salesforce recommendations
• Taken ownership on the new user stories and ensured quality and on time delivery helping in Implementation of Agile Process in the Project.
• Technical Environment: ?
• Utilized version One web-based project management tool that captures and manage product backlog, user stories and task board management
• Making use of Jenkins, a code migration tool that leveraged by that developers automate the movement of code from one environment to another
• GitHub is used for distributed revision and source code management functionality
• Implemented E-signing document through Docu Sign Appexchange which accelerated the customers in their sales and process and increased their productivity
• Implemented out of box Multistep Approval Process that has Multi step Approval, based on the hierarchy. Used Process Builder Tool to implement some complex business log

• Implemented Live Agent functionality and customized it according to business needs.
• Was solely responsible for working on creation of mobile app for VOC. Used Bootstrap framework for the mobile app creation.
• Have implemented content management and also customized the content delivery functionality to achieve desired results.
• Worked on the highlighted feature of Winter 14 Salesforce release –Communities and tailor made based on business inputs.
• Support the complete end to end functionality which involves debugging of issues at various layers-SFDC
• Performing minor enhancements which include Page layout changes, creation of custom objects and buttons, sharing settings changes, creation of validation rules and workflows.
• Creation and customization of reports for various business requirements.
• Perform short term data fixes using Data Loader Utility.
• Troubleshooting/Debugging on technical issues like Apex code,VisualForcepage, Javascript and handling Customer escalations and Incidents.
• Participating in regular system maintenance activities and co-ordinate monthly/quarterly releases for bug fixes and enhancement change requests.
• Jobs/Application monitoring, Incident Resolution, Bug fixing and assisting the development teams on Enhancements.
• Perform testing on the change requests and provide sign-off for production deployment.
• Implement Emergency Bug Fixes, Perform impact analysis on the changes being implemented during Release.
• Resource planning for the respective modules.
• Assist and guide the team members in incident resolving, troubleshooting of complex issues, driving priority incidents and escalations to closure. Perform Incident management, Problem management and Change management activities.
• Mentor new team members in the project.

• Involved in Integration with SAP System through SAP PI, where the master data stored in the SAP system, flows into SFDC
• Processing both Good Outbound, Faulty Inbound request in CRM through LSP System in RosettaNet document standard
• Maintaining simplified centralized CRM System which Interfaces to LSP and SAP Panther system
• Involved in Maintaining the Sales figure revenues and exposed to the high level officials about the revenue generated on a weekly and monthly basis which tracked the revenues of the Sales Rep for the accounts they Own
• Involved in generating the analytic snapshot to track the status of the cases on a monthly schedule basis
• Real-time access to financial data and Real-time sharing of market data
• Mentor new team members in the project

• The business requirements where analysed and the Technical design was done as per Salesforce terminologies.
• Complex Visualforce pages where developed using HTML, CSS, Visualforce and Components.
• Entire Online Salaried Site Page was designed using Visualforce pages, HTML CSS and Components and the access was provided to Customers using Single Sign-on.
• Integration with CIBIL was done in order to check the customer information and to seek the trust level and Amount to be sanctioned to the customer. Fetches Additional information from CIBIL server with 30 account information per Customer, including Days Past Due details.
• Integration with LOGIX was done to send Email to the customer in order to overcome the Single Email Limitation in Salesforce. API Callouts are made to the LOGIX system to validate the customer Email Address and other value added services.
• Integration with VALUEFIRST was done to send SMS to the customer at different Loan Approval stages and Escalation Matrixes. Implemented DND register check using value added service provided from Value First.
• Integration with BILLDESK (Payment Gateway) was implemented in Online Salaried Loan module which enables the organization to collect the Processing Fee for the Loan Application from the customer online using Salesforce Site Login. Dynamic Processing Charges are passed to the BILLDESK system through secured mode of payment from salesforce.
• Integration with UTI & INTERFACE was done to ensure that the PAN card num
• ber entered by the customer is valid and to capture the details related to PAN card and store it in the system. It also has a separate module of Credit Card Integration which sends Credit card number as request and gets Customer details as response. Had been a part of Team in development of EMI Card Webservice callout at Bajaj Finserv and Interface Sharepoint system Tool Kit.
• Also other salesforce configurations such as Profile settings, Role Hierarchy, Approval Process, Validation Rules, Email to Case, Workflow rules, Page Layout settings and Assignment, Field level security settings etc. where also done as per the business requirement.
• Customizations such as Custom buttons with VF pages, Custom links with VF pages, Automated Email using Email Messaging, Triggers on objects etc. where also developed as per the business needs.
• Migration was done from one sandbox to another for testing purposes and then from Testing Sandbox to another for User Training using Eclipse and Change sets.
• Worked on Enterprise WSDL and Partner WSDL, Phrasing of WSDL to Apex Classes, writing test classes for WSDL classes and Inbound Webservice classes.
• Test Cases where written and the testing on complete system was done in each of the sandboxes. Test classes where written for all the Classes and Triggers in order to meet the Salesforce coverage.