Based on agile methodologies to collect yhe required information from the customer and built the application using java ,css, HTML

State Street Corporation is an American financial services and bank holding company headquartered at One Lincoln Street in Boston with operations worldwide. The Company operates through two lines of business: Investment Servicing and Investment Management. SSGA provides a range of investment management, investment research and investment advisory services to corporations, public funds and other investors.

Responsibilities

• Responsible in collecting requirements from the clients.

• To resolve complex problems, interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals to bring the fast customer service.

• Acted as a supportive team member as well as coordinator and provided the updates.

• Used ServiceNow application to manage the incidents.

• ITIL service operations were implemented to bring best and quick possible output.

• Worked in frontline team which is first point of contact to all towers like AD, LDAP, SPM, IDAM and FSS.

• Co-ordinate with team members in ticket monitoring, SCOM alert, LDAP health check, Ageing Report, Major Incident report, Change Management, Problem management. Primary code, Decommissioning works, LAN-Lockout reports.