About Me
Highly skilled, results-oriented, resourceful and problem-solving Senior Telecom & Software Engineer specialising in large scale software design and development for a wide variety of respectable companies. High level of involvement in the advancem...
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Networking & Security
Others
Web Development
Software Engineering
Data & Analytics
Programming Language
Database
E-Commerce
Development Tools
Software Testing
Operating System
Graphic Design
Portfolio Projects
1Data - Multi-Tenant Cloud-based Call Center Data Collection & Analyse
http://www.exodussoft.eu/index1d.html1Data is a new platform for contact center Business Intelligence and Management
Company
1Data - Multi-Tenant Cloud-based Call Center Data Collection & Analyse
Role
Full-Stack Developer
Contribute
- Analyse & design - Development (back-end, front-end, all infrastructure) - Unit tests - Documentation - Pre-sales support
Description
1Data is a new platform for contact center Business Intelligence and Management Information (BI/MI), built specifically for Unified Communications. Using cutting-edge technologies and Big Data model in The Cloud, it provides a new experience in real Business Intelligence - a Unified Communications Intelligence Layer (UCIL) - and a new interface for all of your contact center enterprise operations. The architecture is modular, so you don't have to buy a massive platform for your needs - just what you need, when you need it. 1Data isn't just another BI tool - it provides you with a depth and width of intelligence never before available to contact centers. Every tool that has been developed for reporting within the contact center has been designed around the data model - squeezing information into rolled-up figures to save data space. The result is that we have all accepted that there are some things BI/MI just can't do. Until now. 1Data extracts data from source and stores it. All of it. Not just aggregated information for volume reporting - it collects the interaction information, the attached data, the objects and routing information - all of it. This makes the task of real business intelligence far easier. Knowing that you will be able to drill-down into the minutest detail, to see what really happened in your contact center is new. Not only that but you can design and build a report today and apply it retrospectively, to events in the past. It's modular design and distribution means it has a tiny footprint on-site, which means virtually no local maintenance. The data engine behind it is, quite simply, a massive Big Data warehouse. By squeezing out every item of available data from every channel flowing through a contact center 1Data takes it all, stores it and then presents it back through a familiar and user-friendly interface. 1Data is the result of many years of engineering and development by independent contact center industry professionals, integrating cutting-edge cloud services and industry-standard reporting elements with existing technologies across the contact center. Extensive studies have been conducted, discovering what really matters to the operations and management of interactions across omnichannels. Bringing the next generation of information and intelligence to contact centers, 1Data combines massive storage in The Cloud with atomic-level data intelligence on site.
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Apache-Kafka Apache Spark AWS AWS-EC2 Hadoop Hive J2EE Java Persistence Annotation - (JPA) JSON Java Server Page - (JSP) MySQL Web Services Development PHP C Sharp Rest APITools
Eclipse Visual Studio 2019
Outbound Campaign Management Solution
http://partnerteknoloji.com.tr/ocm_index.htmlMulti-Channel (Voice, SMS, MMS, e-Mail, etc.) Outbound Campaign Manager Solution
Company
Outbound Campaign Management Solution
Contribute
- Project Manager (agile) - Software Architect (analyse and design) - Back-end Developer - Documentation - Pre- and Post-sales upport
Description
Outbound Campaign Manager is multi-channel, robust, reliable and flexible platform. With our solution you can concurrently manage and run numerous campaigns to reach your customers over different channels such as
- Voice (PSTN, VoIP, GSM)
- IVVR
- SMS
- MMS
- Fax
- E-mail
This product was tested and certified by AVAYA INC.
https://downloads.avaya.com/css/P8/documents/100156995
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A2Billing Agile Methodology J2EE Java Persistence Annotation - (JPA) Java Server Page - (JSP) SQL MySQL Sugar CRM Development Test Automation Unity 3DTools
Eclipse MySQLWorkbenchCloud Based Contact Center
https://www.youtube.com/watch?v=RCFZtdYrZxMCloud-based Contact Center Solution
Company
Cloud Based Contact Center
Contribute
- Project Manager - Software Architect - Backend Development - Documentation - UAT
Description
Call Center as a Service (Cloud-based Contact Center) Project, supported by Turkish Science Institute (TUBITAK/TEYDEB),
- Cloud-based technologies o Oracle Complex Event Processing
- BPEL
- Apache Cassandra, CQL, KAFKA and SPARK
- Asterisk, Avaya and Genesys integration
Skills
Agile Methodology Apache-Kafka Apache Maven Apache Spark Java Persistence Annotation - (JPA) Java Server Page - (JSP) MySQL MySQL Programming SOAP Web Services Development Java (All Versions)Tools
Eclipse MySQLWorkbenchLive Platform-Related Enhancements
https://live.asseco.comDevelopment of new modules for Live Platform
Company
Live Platform-Related Enhancements
Contribute
Development of back-end and front-end related tasks.
Description
LIVE is a Customer Experience Management platform. It integrates with a wide range of technologies and modules which are part of standard Omni-Channel Contact Center and Customer Engagement systems. Its seamless integration with CRM and internal IT systems enables a 360ᴼ view of the customer across all interaction points.
LIVE is a powerful tool for client relationship improvement, as well as efficient allocation and organization of
internal support resources.
Project Corelis
https://www.digium.com/partners/distributors/star-systemsDevelopment of CTI-related Modules for Genesys, Avaya and Asterisk
Company
Project Corelis
Contribute
Developed all CTI-related modules for Genesys, Avaya and Asterisk using related libraries.
Description
CORELIS is the all-in-one contact center solution, which contains CTI, ACD, Routing Management, and etc., developed for Softbank, Japan.
CORELIS was my first on-site project in Japan. I developed the following modules:
- Design the interface library for CTI integration based on JTAPI
- CTI integration for Genesys
- CTI integration for AVAYA
- CTI integration for Asterisk
- Outbound Dialing Module
- Predictive Dialing Module
- Some ad-hoc reports
From the news (Japanese)
https://www.atpress.ne.jp/news/16707
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J2EE Java Persistence Annotation - (JPA) Java Server Page - (JSP) PL/SQL Oracle Web Logic SOAP XML MySQL CassandraTools
EclipseCompany
Generic End-Point Management
Role
Backend Developer
Contribute
Development, Documentation and unit-testing
Description
This project is developed for Apache Camel-related integrations.
Implementation of new calls and modification of the existing ones might not be that practical. Instead of repeating the similar codes for each new call, we figured out a simpler way to create a call not by implementing repetitive codes, but using parameters.
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Eclipse