This project is developed for Apache Camel-related integrations.

Implementation of new calls and modification of the existing ones might not be that practical. Instead of repeating the similar codes for each new call, we figured out a simpler way to create a call not by implementing repetitive codes, but using parameters.

LIVE is a Customer Experience Management platform. It integrates with a wide range of technologies and modules which are part of standard Omni-Channel Contact Center and Customer Engagement systems. Its seamless integration with CRM and internal IT systems enables a 360ᴼ view of the customer across all interaction points.

LIVE is a powerful tool for client relationship improvement, as well as efficient allocation and organization of
internal support resources.

Call Center as a Service (Cloud-based Contact Center) Project, supported by Turkish Science Institute (TUBITAK/TEYDEB),

• Cloud-based technologies o Oracle Complex Event Processing
• BPEL
• Apache Cassandra, CQL, KAFKA and SPARK
• Asterisk, Avaya and Genesys integration

1Data is a new platform for contact center Business Intelligence and Management Information (BI/MI), built specifically for Unified Communications. Using cutting-edge technologies and Big Data model in The Cloud, it provides a new experience inrealBusiness Intelligence - a Unified Communications Intelligence Layer (UCIL) - and a new interface for all of your contact center enterprise operations. The architecture is modular, so you don't have to buy a massive platform for your needs - just what you need, when you need it. 1Data isn't just another BI tool - it provides you with a depth and width of intelligence never before available to contact centers. Every tool that has been developed for reporting within the contact center has been designed around the data model - squeezing information into rolled-up figures to save data space. The result is that we have all accepted that there are some things BI/MI just can't do. Until now. 1Data extracts data from source and stores it. All of it. Not just aggregated information for volume reporting - it collects the interaction information, the attached data, the objects and routing information - all of it. This makes the task ofrealbusiness intelligence far easier. Knowing that you will be able to drill-down into the minutest detail, to see whatreallyhappened in your contact center is new. Not only that but you can design and build a report today and apply it retrospectively, to events in the past. It's modular design and distribution means it has a tiny footprint on-site, which means virtually no local maintenance. The data engine behind it is, quite simply, a massive Big Data warehouse. By squeezing out every item of available data from every channel flowing through a contact center 1Data takes it all, stores it and then presents it back through a familiar and user-friendly interface. 1Data is the result of many years of engineering and development by independent contact center industry professionals, integrating cutting-edge cloud services and industry-standard reporting elements with existing technologies across the contact center. Extensive studies have been conducted, discovering whatreallymatters to the operations and management of interactions across omnichannels. Bringing the next generation of information and intelligence to contact centers, 1Data combines massive storage in The Cloud with atomic-level data intelligence on site.

Outbound Campaign Manageris multi-channel, robust, reliable and flexible platform. With our solution you can concurrently manage and run numerous campaigns to reach your customers over different channels such as

- Voice (PSTN, VoIP, GSM)
- IVVR
- SMS
- MMS
- Fax
- E-mail

This product was tested and certified by AVAYA INC.

https://downloads.avaya.com/css/P8/documents/100156995

CORELIS is the all-in-one contact center solution, which contains CTI, ACD, Routing Management, and etc., developed for Softbank, Japan.

CORELIS was my first on-site project in Japan. I developed the following modules:

• Design the interface library for CTI integration based on JTAPI
• CTI integration for Genesys
• CTI integration for AVAYA
• CTI integration for Asterisk
• Outbound Dialing Module
• Predictive Dialing Module
• Some ad-hoc reports

From the news (Japanese)

https://www.atpress.ne.jp/news/16707