• Conductinglearning and development sessions in data science/Analytics using Python for students and working professionals.
• Successfully completed mentoring of two batches of AI/Machine learning PG program for Great Lakes Institute of management. (course topics include Statistics and probability, hypothesis testing, Python/R basics, Supervised and Unsupervised machine learning, text analytics, Deep learning (Neural networks and NLP), model selection & tuning etc.)
• Providingguidance in AI, ML and statistics for students from various background through various web-based training class platforms(urbanpro.com, classvio.com etc).
• Providing guidance for Data science/analytics course projects.

• Spearheaded the creation of template for data investigation and obtained approval from Business Improvement Team; estimated project timelines and managed resources
• Facilitated team with call listening, captured call details in Excel and identified major call drivers that were resulting in repeat calls; pre-processed, classified call details text into categories to analyse major issues faced by customers
• Summarized observations using pivot tables, visualized results using pie charts and bar charts in MS Excel and R
• Analysed call data and conducted sentiment analysis in Python; provided recommendations to Operations Team for improvement in the current process to attain excellent FCR
• Association rule mining techniques were used to mine the data in the call details file and understand the reason behind repeated calls.
• Implemented new data feeds into the data warehouse from flat files/other database platforms; developed data mart solutions from design to implementation
• Migrated and re-developed legacy reports in Excel/Access/SQL Server 2000 to the SQL Server 2005/2008 platform
• Developed new SSRS reports to replace existing reports and take advantage of the new data feeds available; configured and maintained business intelligence solutions to deliver data marts
• Executed operations with Business Intelligence Reporting Tools to create KPIs and scorecards to improve corporate profitability measures and comparative analysis
• Formulated numerous ad hoc queries & reports to collect and present information to clients and contributed in achievement of organizational goals

• Worked on data extraction from various sources such as SQL Server, CSV, Excel and Text File using SSIS
• Created & transformed SSIS packages such as Slowly Changing Dimensions, Look up, Aggregate, Derived Column, Conditional Split, Multicast and Data Conversion
• Led development of tabular reports, parameterized reports using report designer in BIDS, data-driven subscriptions to deliver reports to users, sub reports and drill through reports
• Configured reports to use cache and snapshots through Reports Manager to enhance performance; worked at client location for development of the front-end of a banking application

Invovled in development of front end application for US based retail bank.

Worked as part of deployment of new server and led the offshoring effort.

Worked in production support team.