Leading Operations & CS team of 5 people & acts as Maven & Strategist SPOC : Management & HODs for all Internal reporting, Builders/Brokers & HNI Clients for Payments/Commissions/Incentives and other records MIS & Reporting : Periodical NB, Dues & Collection reports, Data analysis & Presentations, BVA reports, Inventory, Commission/Incentive payouts & other performance reports Operations : Administer all Residential/Commercial projects (like HLP Palmillas, HLP Phase 2&3, HLP Homes, Balaji Homes, Prestige Towers, Mohali City Center, Mona City Homes, Aura Homes, Middalian & other Open Market projects) and weekly Project visits Post Sales : Booking/Demand/Allotment/Buyer-TPA-PTM agreements/ CLP payments/Registry & Possessions/NOC/Service & Maintenance agreement/Re-Sale/Transfer/Cancellations & Refunds/Recovery/Unit Merger/Lien, RERA guidelines & other regulatory documentation Query resolution & Loan Disbursement follow up with Banks/Clients Monitoring effectiveness of Service delivery & nurturing positive relationship with Brokers/Clients. Document archival & Dispatch Building Sales plan & strategies, Brand awareness programs, New Initiatives & presenting workable solutions to the Mgmt.

Leading Operations & CS team of 8 people. Analyzing & sharing NB, Collections, Dues & other performance reports with Seniors & MGMT Competently addressing escalated cases, evaluating Cust. needs & monitoring relationships with existing clients through CRM systems Managing Booking/Demand/Receipts/Allotment/CLP payments/PTM /TPA & Buyer agreements/Registry & Possessions/NOC/Transfer/ Cancellation/Adjustments/ Refunds & Maintenance agreements MIS based Revenue predictability & tracking most recent information of assigned projects/clients Liaising with Banks/NBFCs/Govt. deptt. for Disbursements, Registry related issues, NOC, EMI, Interest, Refunds and Commissions Assured returns, Lease Guarantee & Subvention scheme payments Monthly MGT meet & Team reviews to access anomalies & draft new process & strategies

Leading Operations team of 6 people & accountable for 2 major projects - Golden Palms, Palm Heights Analyzing & sharing fresh Business, Collections, dues & Performance reports & Monthly Team reviews with Co. MD Managing Demand/Booking/Receipts within TAT/Allotment/ CLP payments/PTM/TPA & Buyer agreements, Registry & Possessions/ NOC/Transfer/Cancellation/Refunds & Maintenance agreements Liaising with Banks/NBFCs/Govt. deptt./Accounts for Disbursements, Registry issues, NOC, EMI, Interest, Refunds & Commissions Dealer/Customer grievances & maintaining Service quality standard

Analyzing & sharing MIS & Performance reports of CHs/BHs/Emp. & ECPs with Seniors/Management. 2 projects – One BK, Emerging City Generating Receipts, Allotment letters, Buyer agreements, Renewal letters, Renewal Collection/Refunds, Level Commissions & Incentives, Liasoning with Accounts for Suspense & Commission clearance Rolling Contests/Draw/Targets/Project Presentations & Review reports, Welcome Letters, Collection & Booking from Draw winners. Servicing & Resolving queries from Branches, HO team, Banks & Clients