Understand the current state of client business and build various use cases based on client objectives.

Frequent travels to South Africa as an ‘onshore project manager’ for the engagement. Interact with the Steer-co & key business stakeholders to understand the current state of their business & offer customised analytical solutions. The final agreed scope includes Customer 360, Smartphone Penetration, Multi-Sim Identification & Customer Value Management modules

Industry: Telecom - Geography: United States of America Objective: Revamp the existing churn model for postpaid customers for improving overall capture rate of probable churners

Industry: Telecom - Geography: Saudi Arabia, Middle East Objective: To encourage lift in overall balance consumption by improving the recharge consistency & increase the recharge amount

Industry: Oil and Gas - Geography: North America Objective: To identify various factors which impacts the overall employee satisfaction

Revamp the existing churn model for postpaid customers to improve the capture rate of probable churners.

Establish Network quality of experience score to assess and manage Network quality from a customer perspective.

Segmentation of customers based on their behavioral and demographic characteristics.

Build behavioral segments for prepaid consumer base to help in building tailored marketing campaigns.

Develop prepaid consumer churn model to identify high propensity churners and use churn score in the prioritization matrix.

Encourage lift in overall balance consumption by improving recharge consistency and increasing the recharge amount.

Improve marketing campaign effectiveness by identifying and targeting highly likely responders.