• Worked as a technical lead on the project and responsible for end to end process and technical management to ensure on time and bug less delivery.
• Understanding the business needs of the client and analyzing the areas of improvements.
• Requirement gathering from the client to create use cases for the same.
• Lightning Migration consultation to help client take critical business and project related decisions.
• Lightning Components and applicationdevelopment for complex requirements and guiding the team for the same.
• Community Designing and solutioning and supporting team for all development
• Demos, Client Calls, delivery and post delivery support management and technical road map design.

• Worked as a technical lead on the project and was responsible to deliver the end to end solution for the client.
• Understanding the business needs of the client and analyzing the areas of improvements.
• Requirement gathering from the client to create use cases for the same. Visited the client side in Mexico for the same and had a 10-day workshop.
• Suggesting the solution based on business needs and creation of a technical roadmap and design in Salesforce.
• Creating the data model, designing of the custom Salesforce features like language detection, creation of technical flows for the team/developers.
• Lead the development of the Service cloud functionalities including Case Management, Omni channel, Event Management, Automatic Assignment, Integration.
• Integrating Salesforce with external system Medallia by using REST APIs to receive information on negative business surveys in Salesforce. Development of a webservice callout to Medallia after processing the survey information in Salesforce.
• Managed the deployment of the functionalities developed in UAT and testing sandbox environments.
• Daily calls with Aero Mexico team/clientto understand and explain features, design clarification.
• Providing the functionality demos to the clients after every Sprint and training the users on the same.
• Reviewing the Salesforce technical components, developer’s codes and ensuring on time delivery (sprint wise) to the clients.
• Contributed in creating the full Social Media case management system in Salesforce using Social Studio Integration.

• Worked as a Senior Developer and was the technical lead for two development modules for quote and order management Applications.
• Developed a fully customized Order process application, Campaign process, and Quote management application with a custom layout and UI having rich look and feel using Visualforce, apex, custom styles, CSS, Java scripts, jQuery to give the UI a look andfeel of an E-commerce website.
• Salesforce Integration using Middleware Cast Iron to get the data from legacy app used by Monsanto to get farmers data and Agent’s regional sales into salesforce for incentive calculation.
• Daily calls with Brazil Onshore team/clientto understand new designs, issues, and to be in sync.
• Provide support for the functionalities developed in UAT and testing phases till they are deployed to production.
• Technical reviews of codes and components of junior team members

• Worked as a Senior Developer for custom development mainly for webservice development.
• Contributed in the development of a REST API framework to create dynamic and intelligent salesforce system to send response to the external system based on the type of request that was sent. This framework was the backbone for all the Integrations with different legacy apps (Oil Tank, Inventory, Agent Sales).
• Webservice development to integrate Salesforce with Legacy Apps to collect the tank data with Oil level measurements daily. Played a key role in the development of area wise oil tank volume measuring APIs.
• Created outbound webservices to send the data back to the external system using the framework.
• Apex classes, triggers and batches to process the data received from externals apps and mapping them to the Salesforce Objects.
• Testing of the Webservices in co-ordination with Middleware teams and legacy app teams.
• Deployment of the services to Production.

Client Client is an American manufacturer of secure identity solutions. The company is a subsidiary of Assa Abloy, a Swedish global leader in door opening solutionsDomain Product, Manufacturing, ServiceRole Technical Lead and Senior Consultant for all the project modules. Leading a team of 7 members.Project overview This project has a big roadmap and currently ongoing since last 1 year. The main deliverables and modules include: Classic to Lightning Migration, Lightning Community Builder for three different Partner communities for different business units and users, Mobile (Salesforce1) implementation and classic and lightning customizations.Recently, started work on two major acquisitions.Responsibilities Working as a technical lead on the project and responsible for end to end process and technical management to ensure on time and bug less delivery.Understanding the business needs of the client and analyzing the areas of improvements.Requirement gathering from the client to create use cases for the same.Lightning Migration consultation to help client take critical business and project related decisions.Lightning Development for complex requirements and guiding the team for the same.Community Designing and solutioning and supporting team for all developmentDemos, Client Calls, delivery and post delivery support management and technical road map design.

Client Aero Mexico is one of the Mexicos biggest airline company with presence across the Globe and serving a huge passenger base worldwide.Domain Aviation, Customer Service, Social MediaRole Technical Lead, Customers POC, Senior DeveloperOnsite Experience Mexico, 2 weeks requirement gathering, consultation and use case creation.Mexico- One week go-live and user training.Project overview Service Cloud Implementation to create a case management system for the Customer service operations of Aero Mexico across multiple channels and languages and service departments.Salesforce Integration with Medallia to get the Business Survey information into salesforce and sending the output back to Medallia.Social Studio Implementation from scratch and Integration with Service CloudMarketing cloud integration with SalesforceResponsibilities Worked as a technical lead on the project and was responsible to deliver the end to end solution for the client.Understanding the business needs of the client and analyzing the areas of improvements.Requirement gathering from the client to create use cases for the same.Visited the client side in Mexico for the same and had a 10-day workshop.Suggesting the solution based on business needs and creation of a technical roadmap and design in Salesforce.Creating the data model, designing of the custom Salesforce features like language detection, creation of technical flows for the team/developers.Lead the development of the Service cloud functionalities including Case Management, Omni channel, Event Management, Automatic Assignment, Integration.Integrating Salesforce with external system Medallia by using REST APIs to receive information on negative business surveys in Salesforce.Development of a webservice callout to Medallia after processing the survey information in Salesforce.Managed the deployment of the functionalities developed in UAT and testing sandbox environments.Daily calls with Aero Mexico team/client to understand and explain features, design clarification.Providing the functionality demos to the clients after every Sprint and training the users on the same.Reviewing the Salesforce technical components, developers codes and ensuring on time delivery (sprint wise) to the clients.Contributed in creating the full Social Media case management system in Salesforce using Social Studio Integration.