Worked on WFN tool (Workforce Now) troubleshooting & testing ADP US client Payroll, Benefits & Talent issue. Monitored timely task for WFN tools and submitted script request.

Have immense experience in handling L1/L2/L3 support tickets issues & resolution and escalation reporting. Work closely with QA (Quality Analyst) & Development team in understanding clients issue & resolving on timely manner.

Excellent BU interaction skill with regards to the monthly status call of all critical process. Effective handling on support generic, mailboxes and query resolution. Preparing Dashboards & Process Knowledge Test Scripts. Ensure 100% Quality, Production & Utilization.

Worked on varied production based servers, databases and applications like Oracle AP/GL production, Oracle SQL+, TOAD, MS Access, Mainframes, Service Desk Catalog and TAMI.

Have immense experience in L1/L2/L3 support ticket issue & resolution and escalation reporting.

Wide exposure towards user access administration, worked as system administrator for supporting applications such as Oracle, Discoverer, Issue Track access, Mainframes - National Billing System, Employee Service Database, Credit Account Receivables Management Systems. This involves even yearly user access recertification of all the users of the company across all the regions of ADP (Globally).

Reconciliation activities such as Citibank Lockbox Balancing, PNC Lockbox Balancing, Daily Oracle Balancing & San Dimas Balancing. Support live processes for revenue transactions, Scheduling Oracle jobs and sensitive data with Business unit.

Worked as aSOX (Sarbanes-Oxley) and Ann Arbor audit testerand have practical knowledge on SOX testing for all the critical internal systems and applications. This involves a lot of data collation, Quality check, spying the effectiveness of the controls, random sample check, verification of user access authentication and credentials.

oSOX testing involved systems like Oracle Financial Migration forms, CARMS, NBS, ESDB, Discoverer, Oracle system administration, Development servers, production servers.

Excellent BU interaction skills with regards to the weekly status of all the critical processes. Effective handling on support generic & multiple mailboxes and query resolution. Preparing Quality Checks, ensure 100?ck up & stability, Dashboards, Process Knowledge Test Scripts.

Have come up with innovationsthat have a huge impact on the company like – Cost saving , Accuracy in verification, Eradication of manual verification and scope of human errors , Cost saving on printing & retention of documents in e-format, Time saving, TAT (Turnaround Time).

Worked on Expense Report processor – reimbursements fax receipts can be uploaded and are available online to be approved by user champions, management and accounting staff from any desktop computer for audit and analysis of expense reports.

Performed audit on all the Travel and Expense reports of ADP employees (Globally).

Exposure to all the recorded and non-recorded reports, their parameters to clear the audit trail and analysis. Investigations and analysis of pending open reports. Interacting with Clients to resolve any kind of Queries on a Daily basis.

Responsible for accurate team output in terms of Accuracy & TAT. Performs Quality Check for the work delivered by fellow team members identifying & analyzing painful areas.

Providing Feedbacks, handling of end-to-end process, Dashboards, Process Knowledge Test Scripts.

Exposure to Invoice auditing through effective in built quality check for reconciliation. Vendor based cost analysis for providing benefits – in terms of logistics-for end user.

Worked as Officer-Tele collections for Adesso, which is a Direct Associate of TATA TELE-SERVICES, this dealt with the Landline, Wireless and Mobile Bill Recoveries. My Responsibility is to take calls, generate leads, following-up of the leads and also train new hires for complete process. This experience gave me dealing with different type of customers to convince them to clear their monthly dues.