• Salesforce.com implementation for 311 (Emergency response system) using Service cloud
• Salesforce.com implementation for inspections and field services using Field Services Lightning.
• Educate about product capabilities, identify gaps for the business process defined.
• Design business solutions for the gaps identified aligning with product roadmap.
• Responsible to deliver gaps identified from business process mapping sessions.

• Implementation of CEP (Customer Engagement Platform) solution which is specific to Toyota Financial Services
• Repossession case solution based on financial implication and geography
• Complaint case solution, considering taxonomy to align with federal norms.

• Design and Delivery e-Commerce solution for Fleetpride, by partnering with a packaged solution partner (Cloud Craze)
• Setup offshore support model for internal salesforce.com support and enhancement projects.
• Implement custom solutions for Sales Intelligence in partnership with Supply Chain Team.

Move.com is transitioning its business operations from Legacy systems (Siebel) to Salesforce.com. Sales, Service, CPQ, Billing and Commissions will be implemented to support their business needs.

• Design the process flow for move.com to meet their business needs in Salesforce.com
• Develop the project plan and estimates to manage resources as per schedule
• Design a process to have all the business team in a Single Salesforce.com instance
• Design and Deliver the Sales Process to reduce a live agent’s average sales life cycle from 5minutes to 2.5 minutes.
• Design Customer Portal for Service and Sales teams
• Design and Deliver a Custom Commissions solution for move.com on force.com
• Design and Deliver collection process in SFDC, which involves integration with Zuora
• Design and Deliver Retention process in SFDC to maintain better client relationship.
• Design the action based SOA calls to different systems to communicate about inventory availability and fulfillment updates
• Design & Communicate best practices to business team to implement CTI interface for both Sales & Service teams
• Had quick wins for the client by implementing SFDC for IR team in a month without affecting the project charter
• Develop process to migrate the data from all the legacy systems
• Plan testing/deployment schedules and backlog items from phases
• Propose app-exchange products to reduce the customization in the system and have easy maintenance for administrators
• Manage multiple implementation vendors and work with program team to deliver the product
• Develop long term support plan to support customer needs.

DPS is transitioning its business operations from Legacy systems to Salesforce.com. Sales, Service and Customer Portal will be implemented to support their business needs.

• Design the Future process flow for DPS to meet their business needs in Salesforce.com
• Develop the project plan and estimates to manage resources as per schedule
• Design the process to have all the business team in a Single Salesforce.com instance
• Develop process to migrate the data from all the legacy systems.
• Plan testing/deployment schedules and backlog items from phases
• Propose app-exchange products to reduce the customization in the system and have easy maintenance for administrators.
• Develop long-term support plan to support customer needs

Nicor Corporation operates Marketing and activity management from Salesforce.com. There are gaps between Salesforce.com and external systems to perform these operations seamlessly. Integration and Custom Development will be part of this project

• Design the Integration platform and Date flow from external systems to Salesforce.com to create account specific tasks
• Design Custom page to assign multiple tasks to a user by a manager
• Design a feature to assign tasks to individual upon request, the task assigned would be the oldest one in the queue.

BBVA operates Marketing and activity management from legacy CRM systems. As part of the proposal a long-term road map has been laid out to move the customer portal onto Salesforce.com platform along with service and real estate banking.

• Design the Integration platform and customer portal systems for Salesforce.com
• Design customer landing process for real estate banking
• Design Services module to efficiently utilize OOB solutions for initial phase

MeHI has three salesforce.com instances to manage their business needs. Sales and Service departments have been managing from different instances which are causing issues to maintain and track the financial transaction related to their business entities.

• Lead the functional and development teams to deliver the solutions as per the scrum schedule
• Develop the project plan and estimates to manage resources as per schedule
• Design the process to have all the business team in a Single Salesforce.com instance
• Develop process to migrate the data from all the legacy systems.
• Develop a process to bring the data from external system into Salesforce.com bypassing the webservice responsive size limits
• Design the process of Case Owner assignment, to make sure every service user has not more than 250 open cases at all times.
• Plan testing/deployment schedules and backlog items from phases

• Analyze the requirements gathered by the functional teams and plan them for release in phases.
• Develop business procedures to pass the requirements from SFDC to Miles33 where the development for Graphics is handled
• Designed the process to handle the communication between external and internal users using Chatter Desktop Plus.
• Designed the process to de-dupe and re-use the records that come in on an annual basis from external integrated sources
• Defined the translation and transformation procedures for Informatica to pass the data transaction requests from power center to SFDC
• Lead the functional and development teams to deliver the solutions as per the scrum schedule
• Plan testing/deployment schedules and backlog items from phases

• Develop project charters and define scope to support the application release in phases
• Design and translate the Sales process into a solution to support the cross functional departments with in the application
• Implement the integration between Salesforce.com and SQL database for analytical reporting to support finance team.
• Configure Appirio Content Management for property portfolio management
• Enhance the process flows for managed packages like Geopointe and Spatial-Key
• Develop business procedures to support the integration between SFDC and external application such as the IH iOS App and external websites

• Develop project charters and define scope to support the application release in phases
• Design and translate the Sales process into a solution to support the cross functional departments with in the application
• Implement the integration between Salesforce.com and SQL database for analytical reporting to support finance team.
• Configure Appirio Content Management for property portfolio management
• Enhance the process flows for managed packages like Geopointe and Spatial-Key
• Develop business procedures to support the integration between SFDC and external application such as the IH iOS App and external websites

• Develop project charters and define scope to support the application release in phases
• Design and translate the Sales process into a solution to support the cross functional departments with in the application
• Implement the integration between Salesforce.com and SQL database for analytical reporting to support finance team.
• Configure Appirio Content Management for property portfolio management
• Enhance the process flows for managed packages like Geopointe and Spatial-Key
• Develop business procedures to support the integration between SFDC and external application such as the IH iOS App and external websites

• Understand and translate the Sales process into a solution
• Led the integration team to maintain a single master data for customer information referencing the ERP systems.
• Design the conversion approach for Sales data migration from Siebel CRMOD to SFDC
• Proficiently documented Use Cases, Activity Diagrams and Data Flow Diagrams for the projects, which include configuring new departments, workgroups, integrating systems for Allscripts.
• Led cross-functional teams that address strategic business issues involving CRM and sales operations.
• Provide functional solutions for sales business processes within multiple levels of the organizations.
• Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.
• Identify SFDC usage problems and craft technical / communication plans to IT/business teams.
• Responsible for Training material and conducted training session in 'Train the Trainer' model.

• Understand and translate the Sales process into a solution
• Led the integration team to maintain a single master data for customer information referencing the ERP systems.
• Design the conversion approach for Sales data migration from Siebel CRMOD to SFDC
• Proficiently documented Use Cases, Activity Diagrams and Data Flow Diagrams for the projects, which include configuring new departments, workgroups, integrating systems for Allscripts.
• Led cross-functional teams that address strategic business issues involving CRM and sales operations.
• Provide functional solutions for sales business processes within multiple levels of the organizations.
• Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.
• Identify SFDC usage problems and craft technical / communication plans to IT/business teams.
• Responsible for Training material and conducted training session in 'Train the Trainer' model.

• Understand and translate the Support process into a solution
• Proficiently documented Use Cases, Activity Diagrams and Data Flow Diagrams for the projects, which include configuring new departments, workgroups, integrating systems and developing customer portal for Allscripts.
• Led the development, testing and implementation of support enhancements
• Assisting development team in creating inbound and outbound change sets to move them to respective environments
• Maintained multiple user roles, security, profiles, workflow rules and triggers in every environment
• Customer portal enhancements for users to access the integrated application
• Extensive experience with data loading tools to update, insert records for data conversion from Siebel CRMOD (source system) to SFDC (target system)
• Worked with Oracle developers by assisting them in creating the schema of the objects to perform translation and transformation of the data extracted from Siebel CRMOD.
• Led cross-functional teams that address strategic business issues involving CRM and sales operations.
• Implementing and managing various services business processes within multiple levels of the organizations.
• Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.
• Identify SFDC usage problems and craft technical / communication plans to IT/business teams.

• Understand and translate the Support process into a solution
• Proficiently documented Use Cases, Activity Diagrams and Data Flow Diagrams for the projects, which include configuring new departments, workgroups, integrating systems and developing customer portal for Allscripts.
• Led the development, testing and implementation of support enhancements
• Assisting development team in creating inbound and outbound change sets to move them to respective environments
• Maintained multiple user roles, security, profiles, workflow rules and triggers in every environment
• Customer portal enhancements for users to access the integrated application
• Extensive experience with data loading tools to update, insert records for data conversion from Siebel CRMOD (source system) to SFDC (target system)
• Worked with Oracle developers by assisting them in creating the schema of the objects to perform translation and transformation of the data extracted from Siebel CRMOD.
• Led cross-functional teams that address strategic business issues involving CRM and sales operations.
• Implementing and managing various services business processes within multiple levels of the organizations.
• Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.
• Identify SFDC usage problems and craft technical / communication plans to IT/business teams.

• Understand and translate the Support process into a solution
• Proficiently documented Use Cases, Activity Diagrams and Data Flow Diagrams for the projects, which include configuring new departments, workgroups, integrating systems and developing customer portal for Allscripts.
• Led the development, testing and implementation of support enhancements
• Assisting development team in creating inbound and outbound change sets to move them to respective environments
• Maintained multiple user roles, security, profiles, workflow rules and triggers in every environment
• Customer portal enhancements for users to access the integrated application
• Extensive experience with data loading tools to update, insert records for data conversion from Siebel CRMOD (source system) to SFDC (target system)
• Worked with Oracle developers by assisting them in creating the schema of the objects to perform translation and transformation of the data extracted from Siebel CRMOD.
• Led cross-functional teams that address strategic business issues involving CRM and sales operations.
• Implementing and managing various services business processes within multiple levels of the organizations.
• Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.
• Identify SFDC usage problems and craft technical / communication plans to IT/business teams.

• Understand and translate the Support process into a solution
• Proficiently documented Use Cases, Activity Diagrams and Data Flow Diagrams for the projects, which include configuring new departments, workgroups, integrating systems and developing customer portal for Allscripts.
• Led the development, testing and implementation of support enhancements
• Assisting development team in creating inbound and outbound change sets to move them to respective environments
• Maintained multiple user roles, security, profiles, workflow rules and triggers in every environment
• Customer portal enhancements for users to access the integrated application
• Extensive experience with data loading tools to update, insert records for data conversion from Siebel CRMOD (source system) to SFDC (target system)
• Worked with Oracle developers by assisting them in creating the schema of the objects to perform translation and transformation of the data extracted from Siebel CRMOD.
• Led cross-functional teams that address strategic business issues involving CRM and sales operations.
• Implementing and managing various services business processes within multiple levels of the organizations.
• Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.
• Identify SFDC usage problems and craft technical / communication plans to IT/business teams.