• Handling L3 and L4 escalation tickets
• Providing Training Admin (TA)’s with their requirements
• Proposed a solution for often system crash because of Prescriptive Rules and Report Subscriptions an

· Report modification.

· Enrollment and Completion Reports.

· Coordinated development and testing /support / project activities.

· Domain, Notification dealing based on the SLA

· SCORM content conversion.

· Assessment and Evaluation Survey creation (LMS and AMS)

· Content testing (SCORM, AICC, Deployed SCORM and FILE)

· L2 and L3 Development/Support.

· Problem analysis incident management.

· Unit testing and monitor & co-ordinate with support team for quality technical support Implementation Project and Migration project SABA 5.4 to 5.5

· Understanding business process operations/Tickets handing and objectives to utilize the knowledge on engagements, analyze workflow to design solutions.

· Gather requirements and providing them best solutions involving evaluation and definition of scope of project.

· Managing day to day operational aspects, Communication Management, Process and Quality Management, Status Reporting and Engagement Reviews, etc.

· Providing L2 and L3 Support for Saba and Centra (a product of Saba used for Web meeting/symposium/events).

· SCORM content conversion.

· Assessment and Evaluation Survey creation (LMS and AMS)

· Content testing (SCORM, AICC, Deployed SCORM and FILE)

· Application level customization.

· Maintenance and upgrading of SLT Curriculum targeted towards SLT Transportation (SLT) Users using Sum Total LMS.

· This involves maintenance of 40+ courses in a single curriculum.

· Work Involves Course hosting, Exams creation, assigning/ removing TA/TD curricula to users based on email requests.

· Sending weekly reports to Stakeholders.

· Also the same courses / Exams are hosted for SLT (external) users in using Moodle and Sum Total LMS.

Medtronic is a hospital equipment manufacturing company, which has an online training portal designed for one-stop shopping for all their customer training needs. The portal offers online eLearning, training videos, and classroom courses that give product knowledge technical training to operators and technicians in the railroads. Through this portal, Medtronic can develop, place, and track online courses for their employees to learn online. The portal loads animation file from staging server and communicating the status of a course with LMS. It also contains salient features for employees to navigate easily through course, entities for animation control, search, taking notes, glossary, last visited pages, bookmark feature, complete learning history, total time tracking, scores/credits, and much more.

Novartis AG is a publicly traded Swiss holding company that operates through the Novartis Group. Novartis AG owns, directly or indirectly Pharmaceuticals, Alcon (eye care), Vaccines and Diagnostics, Sandoz (generics), Consumer (divided into two divisions: Over-the-Counter and Animal Health), and Corporate.

ITC Limited entered the hotel business on 18 October 1975 with the opening of a hotel in Chennai, which was renamed Hotel Chola. In 2006, ITC hotels owned and operated 100 hotels in 75 locations. The portal offers online eLearning, training videos, and classroom courses that give product knowledge technical training to operators and technicians in the railroads.

AstraZeneca is one of only a handful of pure-play biopharmaceutical companies to span the entire value chain of a medicine from discovery, early- and late-stage development to manufacturing and distribution, and the global commercialization of primary care, specialty care-led and specialty. Implemented the Plateau Learning Management System (LMS) in early 2002 to automate the business processes surrounding enterprise training and to ensure that all training events are backed up with bulletproof audit trails. Users Enrollment and Learning history, total time tracking, scores/credits for their employees to learn online with help of LMS on their Learning Activity.

Sri Lanka Telecom has a history of over 150 years, having started its operations in 1858 with the establishment of the first Telegraphic Circuit between Galle and Colombo. The proposed solution of Web Based Customer Complaint Management System is aimed to improve the existing manual reporting system to achieve following objectives, while supporting the main LMS system.