• Resolved software requirements issues related to front-end applications developed with Java and .NET with back-end applications developed with ADABAS/NATURAL on the mainframe.
• Planned and implemented the approved modernization effort of Customer Address resulting in significant time process improvement, ease of use, more accurate result and elimination of known ongoing risks.
• Conducted analysis for system enhancements, developed comprehensive test plans and prepared data for testing.

• Key projects: Multiple Forms of Payment, Economy Comfort, Membership Rewards, Infant e-Ticketing, Global Agency Portal, Auto-Refunds
• Reviewed the Systems Design documents, built test cases and prepared test data, which facilitated application development.
• Managed User Acceptance Testing (UAT), Regression testing, Integrated User Acceptance Testing (iUAT) and Production shake out. Recommended and Implemented UAT testing approach, QA of test scenarios process, tools, and overall test process improvements.

Y2K Remediation:

• Used Software AG Insight 2000 tool kit to identify and remediate potential Y2K errors on Budget and Personnel applications.

Supported the brokers on the international trade systems:

• Reported on fixed income accounts.
• Implemented interest rates changes.