Pharma CRM was a custom specialized solution catering the Pharmaceutical industry. It is a web-based CRM solution developed on ASP.net framework with SQL Server 2008 R2 as back end.Project included: Secondary Sales Management Field Force Management Doctors Academic Services Work Plan Management Competitor Analysis Dashboard and KPIs Legacy Integration-SQL Linked Server SQL Jobs

Production planning system for ATCO Pharmaceuticals was a custom ASP.Net solution that was designed to automate the entire planning and production process having integration to all the relevant systems including Sales, Purchase, Inventory, Exports, Imports, and Machine Maintenance. System included: Production Plan and Daily Schedule Machine Maintenance Plan Auto Indents &Material Forecasting QC Plan Daily Tracking Manufacturing& Packaging Production Shift & Changeover Setup Integration with all other ERP systems

Suzuki CRM was a custom solution for automating the Presales and Post salesof Pak-Suzuki, the leading automotive in Pakistan. It is a web-based solution developed on ASP.net with SQL Server 2005.Highlights were: Leads, Accounts, and Opportunities Follow-ups Complaints& Feedbacks Lease Management Campaigns Surveys After Sales Service Mass Emails& Greetings

Oct 2018 - Jan 2019

At TD, I led the transition of Banking Users from Classic to Lightning. This project involved the following:

1) Create a transition plan for moving users from Classic to Lightning in a phased approach with each phase containing a set of users

2) Run the readiness checklist to compare the functionalities between Classic and Lightning

3) Fix the technical gaps resulting from the readiness checklist including Dynamic Reports, Page Layout adjustments, Related Lists etc.

4) Prepare the Deployment plan and execute it

Apr 2016 - Jun 2016

At Clio, I designed, developed and rolled out the integration between Zendesk and Salesforce

1) Developed apex based integration to send outbound HTTP callouts to Zendesk to create Accounts from Salesforce using Zendesk API

2) Develop the mechanism for success/error messages to be recorded in Salesforce

Aug 2016 - Nov 2016

At Clio, I designed, developed and rolled out the integration between Delighted and Salesforce

1) Delighted is a tool for recording NPS scores

2) I setup batch processes to send out NPS Survey from Salesforce using Delighted API

3) Catch the Survey responses from Delighted and write them onto Salesforce Accounts

Mar 2017- Aug 2017

At Clio, I gathered the requirements from the business and executed towards implementing Salesforce Partner Communities

1) Understand business requirements and Partner Relationships

2) Map the requirements to Salesforce out-of-the-box Partner Communities

3) Implement the Partner Central template and welcome emails

4) Setup the OWD (Sharing Settings) of objects for external access

5) Configure the fields level security for external access

Mar 2017- Aug 2017

At Clio, I implemented the SurveyPal Integration with Salesforce in relation to Cases (Service Cloud) for the Customer Support team

1) Setup HTML Survey templates and merge fields in Salesforce

2) Setup automation in Salesforce to trigger SurveyPal surveys from cases in Salesforce

3)Configure the field integration in SurveyPal so the responses can be synced to specific fields on the Case in Salesforce

At Clio I was responsible for administrating multiple app exchange products linked with Salesforce. Theseinclude:

1) Zendesk

2) Gong

3) InsideSales

4) ClearSlide

5) Gong

6) Backupify

7) Cirrus

Feb 2015 - Apr 2015

At Rogers, I implemented the EchoSign (Now DocuSign) native Salesforce integration. This involved:

1) Setting up the merge fields from Opportunities and Accounts for Contract generation

2) Setting up automated emails with contract attachment requesting digital signatures

3) Storing back signed copies of Contracts inSalesforce

Role -Salesforce Consultant at Sakonent (nowtectonic)

1) Enablon - US

September 2012– January 2013

Salesforce Sales cloud implementation for Enablon which is an organization providing IT services and solutions related to risk management. Highlights were:

● Leads, Accounts, and Opportunities
● Product Catalogue implementation
● Workflows & Triggers automation
● Data Migration & Legacy Integration
● Reports and Dashboards

2) DirectBuy– the US and Canada

February 2013– June 2014

Salesforce sales cloud implementation for DirectBuy, a home furnishing membership provider that allows customers considerable bargains with famous home decor brands:
● Campaigns, Leads, Accounts & Contacts
● Opportunities & Products
● Events, Event Attendees Visualforce
● Salesforce Flows for sales scripts
● Workflows, Triggers, &Batch Processes

3) IEWC - US, Canada, and Mexico

September 2012– January 2013

Salesforce sales and service cloud implementation for IEWC, a leading cable and wire supplier across North America, Europe, and Asia. Major highlights of the project were:
● Leads
● Accounts, Contacts, and Opportunities
● Suppliers and Products
● Territory Management
● Case Management
● Reports & Dashboard
● Salesforce for Outlook& Mobile