About Me

I have over 28 years of experience in the IT industry. I have worked on both the creative and technical sides of IT. My career in this field began at Automotive Service Consultants where I first was introduced to the computer environment. I was ta...at Automotive Service Consultants where I first was introduced to the computer environment. I was tasked with learning all types of software as well as working with the hardware of the machines. Alphagraphics allowed me to expand my knowledge of design. I set up and support the Design Services Area. I was able to use my knowledge of both Apple and PC systems to service customer needs. At Mailsouth, I learned to trouble-shoot Macs and PC with hardware and software issues. I was a server administrator and graphics technician.  

My career has allowed me to provide IT Helpdesk services through hands-on, phone, email and remote access support. I have experience setting up New Users with hardware and software. I have Microsoft Office and 365 Administration, Basic Account administration (Active Directory and proprietary systems), Virus removal, Network support and Server administration. I have experience supporting mobile devices (iPhone, Android and Blackberry). I have been a liaison between end users and vendors on issues with vendor applications, following escalation procedures when applicable.