About Me
I have over 28 years of experience in the IT industry. I have worked on both the creative and technical sides of IT. My career in this field began at Automotive Service Consultants where I first was introduced to the computer environment. I was ta...
My career has allowed me to provide IT Helpdesk services through hands-on, phone, email and remote access support. I have experience setting up New Users with hardware and software. I have Microsoft Office and 365 Administration, Basic Account administration (Active Directory and proprietary systems), Virus removal, Network support and Server administration. I have experience supporting mobile devices (iPhone, Android and Blackberry). I have been a liaison between end users and vendors on issues with vendor applications, following escalation procedures when applicable.
Show MoreSkills
Web Development
Software Testing
Programming Language
Others
Graphic Design
Database
Positions
Portfolio Projects
Company
Oversaw the maintenance of the MSSS disaster recovery (DR) documentation and plan
Role
Project Manager (Team Lead)
Company
Mainframe Systems Software and Support Analyst
Description
- Oversaw the maintenance of the MSSS disaster recovery (DR) documentation and plan in order for mainframe to remain operational and available for state-wide users and maintained and monitored equipment and disk images
- Managed the interface between lSD Help Desk, MSSS staff and mainframe users
- MaintainedMSSS production documentation process
Skills
MainframeTools
MainframeCompany
Tier I and Tier II Support/Customer Service
Description
- Supports and assists to resolve all customer issues
- Supports other work groups in Customer Solutions
- Assists with new products and services testing, implementation, and support
- Work all ticket types in InfoLinc/Remedy to meet accepted service level goals
- Customer liaison to the Engineering group
- Follow CPNI guidelines
Tools
Windows