Benjamin J.

Benjamin J.

Information Technology "Jack of All Trades"

Alabaster , United States

Experience: 28 Years

Benjamin

Alabaster , United States

Information Technology "Jack of All Trades"

53136 USD / Year

  • Start Date / Notice Period end date: 2020-04-16

28 Years

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About Me

I have over 28 years of experience in the IT industry. I have worked on both the creative and technical sides of IT. My career in this field began at Automotive Service Consultants where I first was introduced to the computer environment. I was ta...

My career has allowed me to provide IT Helpdesk services through hands-on, phone, email and remote access support. I have experience setting up New Users with hardware and software. I have Microsoft Office and 365 Administration, Basic Account administration (Active Directory and proprietary systems), Virus removal, Network support and Server administration. I have experience supporting mobile devices (iPhone, Android and Blackberry). I have been a liaison between end users and vendors on issues with vendor applications, following escalation procedures when applicable.

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Portfolio Projects

Oversaw the maintenance of the MSSS disaster recovery (DR) documentation and plan

Company

Oversaw the maintenance of the MSSS disaster recovery (DR) documentation and plan

Role

Project Manager (Team Lead)

Description

Oversaw the maintenance of the MSSS disaster recovery (DR) documentation and plan. Documentation designed for mainframe to remain operational and available for state-wide users. Continuous maintainance and monitoring of equipment and disk images

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Graphics Type Font Maintenance

Company

Graphics Type Font Maintenance

Description

Maintained font management for users, by reducing redundant font usage for multiple clients. Accomplished over a four-week period working with over 1500 font families.

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Mainframe Systems Software and Support Analyst

Company

Mainframe Systems Software and Support Analyst

Description

  • Oversaw the maintenance of the MSSS disaster recovery (DR) documentation and plan in order for mainframe to remain operational and available for state-wide users and maintained and monitored equipment and disk images
  • Managed the interface between lSD Help Desk, MSSS staff and mainframe users
  • MaintainedMSSS production documentation process

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Skills

Mainframe

Tools

Mainframe

Tier I and Tier II Support/Customer Service

Company

Tier I and Tier II Support/Customer Service

Description

  • Supports and assists to resolve all customer issues
  • Supports other work groups in Customer Solutions
  • Assists with new products and services testing, implementation, and support
  • Work all ticket types in InfoLinc/Remedy to meet accepted service level goals
  • Customer liaison to the Engineering group
  • Follow CPNI guidelines

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Tools

Windows