Oversaw the maintenance of the MSSS disaster recovery (DR) documentation and plan. Documentation designed for mainframe to remain operational and available for state-wide users. Continuous maintainanceand monitoring of equipment and disk images

Maintained font management for users, by reducing redundant font usage for multiple clients. Accomplished over a four-week period working with over 1500 font families.

• Oversaw the maintenance of the MSSS disaster recovery (DR) documentation and plan in order for mainframe to remain operational and available for state-wide users and maintained and monitored equipment and disk images
• Managed the interface between lSD Help Desk, MSSS staff and mainframe users
• MaintainedMSSS production documentation process

• Supports and assists to resolve all customer issues

• Supports other work groups in Customer Solutions
• Assists with new products and services testing, implementation, and support
• Work all ticket types in InfoLinc/Remedy to meet accepted service level goals
• Customer liaison to the Engineering group
• Follow CPNI guidelines