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About Me
I have over 28 years of experience in the IT industry. I have worked on both the creative and technical sides of IT. My career in this field began at Automotive Service Consultants where I first was introduced to the computer environment. I was ta...
My career has allowed me to provide IT Helpdesk services through hands-on, phone, email and remote access support. I have experience setting up New Users with hardware and software. I have Microsoft Office and 365 Administration, Basic Account administration (Active Directory and proprietary systems), Virus removal, Network support and Server administration. I have experience supporting mobile devices (iPhone, Android and Blackberry). I have been a liaison between end users and vendors on issues with vendor applications, following escalation procedures when applicable.
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Positions
Portfolio Projects
Description
- Oversaw the maintenance of the MSSS disaster recovery (DR) documentation and plan in order for mainframe to remain operational and available for state-wide users and maintained and monitored equipment and disk images
- Managed the interface between lSD Help Desk, MSSS staff and mainframe users
- MaintainedMSSS production documentation process
Description
- Supports and assists to resolve all customer issues
- Supports other work groups in Customer Solutions
- Assists with new products and services testing, implementation, and support
- Work all ticket types in InfoLinc/Remedy to meet accepted service level goals
- Customer liaison to the Engineering group
- Follow CPNI guidelines