Praveen W.

Information Technology Specialist

New York , United States

Experience: 23 Years

Praveen

New York , United States

Information Technology Specialist

144000 USD / Year

Immediate: Available

23 Years

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About Me

Over 22 Years of experience in Software Consulting, Analysis, Design, Development, Testing, Implementation, Support, Training, Upgrades & Migration related to Quality Management, Sales Automation, Project Tracking, Procedures Tracking, Helpdesk, Hard...

Skills

Positions

Technical Writer

Systems Analysts

Business Analysts

Software Engineer

Data Engineer

Portfolio Projects

Description

Inquiry Tracking & Resolution System (ITRS) is intended to be used across Operations (multiple teams) and Customer Support units of the Client to manage inquiry resolution process beginning from inquiry capture through final closure. Recording/documentation of incoming contacts will provide a means to analyze data to manage and better improve business process and therefore an improved experience on the part of the Client's employees, employers and insurers. While ITRS primary objective is to capture and manage level II customer inquiries, system is designed to accommodate both level I and level II customer inquiries.

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Description

The Client is implementing a web-based Medical Portal. This portal will enable users to submit medical information electronically. The first phase of the Medical Portal will allow for the electronic submission of C-4-AUTH, MG-1, and MG-2 medical authorization treatment requests, allow users to check the status of the request in real time, and receive a notification when a status changes. Users will no longer need to know which form to complete and will be walked through an interactive process that will determine the proper path based upon the answers provided. This web-based process is intended to make medical treatment authorization requests easier; bringing significant improvements to a complicated and often times confusing process. The Client anticipates that electronic submission will make the approval process faster, reduce errors, improve data quality, and replace the need to submit paper authorization forms.

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Description

This project included migration of Lotus Notes Servers, Client to MS Exchange/Outlook/Office 365 platform. Lotus Notes Mail boxes & Archives were migrated using Dell Quest Tool Migrator for Notes to Exchange. Lotus Notes Applications were migrated to SharePoint 2013 cloud based platform using Quest Tool Migrator for SharePoint.

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Description

This project consisted of developing and maintaining 100+ lotus notes applications and 20+ Domino servers for the agency. Applications included workflow, tracking, helpdesk, calendar, asset management, time tracking, web applications. Applications uses lotus script, formula, ODBC External connections, Manual and scheduled Agents. Also involved in multiple lotus notes servers and application upgradesfrom release 4.5x to 8.5x.

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Description

Inquiry Tracking & Resolution System (ITRS) is intended to be used across Operations (multiple teams) and Customer Support units of the Client to manage inquiry resolution process beginning from inquiry capture through final closure. Recording/documentation of incoming contacts will provide a means to analyze data to manage and better improve business process and therefore an improved experience on the part of the Clients employees, employers and insurers. While ITRS primary objective is to capture and manage level II customer inquiries, system is designed to accommodate both level I and level II customer inquiries.

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