• Functional knowledge and implementation experience of ITSM frameworks.
• Experience in Application Architecture, Analysis, Technical Design, Development, Implementation, Performance Tuning, Testing, Configuration Management.
• Working experience of various phases of SDLC such as Requirement Analysis, Design, Code Construction and Test.
• Experience in critical analysis of business requirements and technical requirements to identify gaps in requirements, define testing objectives, and create test plans and test cases.
• Understanding of IT service management (ITSM) and the ITIL business process. Maintain service level agreement (SLA) and monitor an SLA workflow.
• BMC Remedy, ServiceNow, Asset Management, Incident Management, Problem Management, Change Management, Client Automation, Analytics, HP Service Manager, CA Unified Infrastructure Manager, Software Asset Manager
• Microfocus Application Performance Monitoring, Real User Monitoring and Diagnostics tool.

• Dashboard Creation, Widgets, Interactive Filter, Report Creation based on Client Requirement.
• Integration with other SNOW instances using SOAP and REST API.
• Custom fields addition to form and Catalog creation.
• Translate customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing that culminate in client acceptance of the results.
• Worked on Enhancements based on Clients requirements.
• Testing and Bug fixing

Documentation

• Installation of CA SAM tool.
• Integration with CA IT Asset manager Tool and CA Client Automation tool.
• Collection and Upload of Licenses and Contracts data.
• Integration with Active Directory for user authentication.
• Integration with Email Exchange server for alert notification and creation of reports and dashboards.
• Translate customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing that culminate in client acceptance of the results.
• Worked on Enhancements based on Clients requirements.

• Installation of CA UIM tool and installation of robot agents on servers for monitoring performance parameters.
• Discovery of Network Devices and configuration of parameters.
• Integration with Email Exchange server for alert notification and creation of custom reports and dashboards.
• Installation of CA Asset Manager tool and maintaining the software and hardware details of all the assets in the environment
• Installation of CA Client Automation tool and distribution of soft wares, patches and assigning operational rules on assets
• Translate customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing that culminate in client acceptance of the results.
• Worked on Enhancements based on Clients requirements.
• Testing and Production Roll Out

Documentation