About Me
Senior Developer and Administrator with 9 years experience. Experience on Service Desk tools such as BMC Remedy, HP Service Manager, CA Service Desk and Service Now. Additional experience on Server Monitoring, Asset Management, Software Asset Ma...
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Software Testing
Software Engineering
Database
Web Development
Operating System
Others
Development Tools
Positions
Portfolio Projects
Company
Telstra
Description
- Functional knowledge and implementation experience of ITSM frameworks.
- Experience in Application Architecture, Analysis, Technical Design, Development, Implementation, Performance Tuning, Testing, Configuration Management.
- Working experience of various phases of SDLC such as Requirement Analysis, Design, Code Construction and Test.
- Experience in critical analysis of business requirements and technical requirements to identify gaps in requirements, define testing objectives, and create test plans and test cases.
- Understanding of IT service management (ITSM) and the ITIL business process. Maintain service level agreement (SLA) and monitor an SLA workflow.
- BMC Remedy, ServiceNow, Asset Management, Incident Management, Problem Management, Change Management, Client Automation, Analytics, HP Service Manager, CA Unified Infrastructure Manager, Software Asset Manager
- Microfocus Application Performance Monitoring, Real User Monitoring and Diagnostics tool.
Skills
BMC remedyTools
BMC RemedyCompany
Adani
Description
- Dashboard Creation, Widgets, Interactive Filter, Report Creation based on Client Requirement.
- Integration with other SNOW instances using SOAP and REST API.
- Custom fields addition to form and Catalog creation.
- Translate customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing that culminate in client acceptance of the results.
- Worked on Enhancements based on Clients requirements.
- Testing and Bug fixing
Documentation
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Service nowTools
Service nowCompany
NPCI
Description
- Installation of CA SAM tool.
- Integration with CA IT Asset manager Tool and CA Client Automation tool.
- Collection and Upload of Licenses and Contracts data.
- Integration with Active Directory for user authentication.
- Integration with Email Exchange server for alert notification and creation of reports and dashboards.
- Translate customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing that culminate in client acceptance of the results.
- Worked on Enhancements based on Clients requirements.
Tools
ITSMCompany
Commissioner of Gujarat
Description
- Installation of CA UIM tool and installation of robot agents on servers for monitoring performance parameters.
- Discovery of Network Devices and configuration of parameters.
- Integration with Email Exchange server for alert notification and creation of custom reports and dashboards.
- Installation of CA Asset Manager tool and maintaining the software and hardware details of all the assets in the environment
- Installation of CA Client Automation tool and distribution of soft wares, patches and assigning operational rules on assets
- Translate customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing that culminate in client acceptance of the results.
- Worked on Enhancements based on Clients requirements.
- Testing and Production Roll Out
Documentation
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