Installation and configuration of CA Software Asset Manager Integration with CA IT Asset manager Tool and CA Client Automation tool. Collection and Upload of Licenses and Contracts data. Integration with Active Directory for user authentication. Integration with Email Exchange server for alert notification and creation of reports and dashboards. Translate customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing that culminate in client acceptance of the results. Worked on Enhancements based on Clients requirements. Testing and Bug fixing Documentation

Installation and configuration of HP Real User Monitor, HP Diagnostics tool and HP Omi Integration of HP RUM and HP Diagnostics with HP Application Performance Manager. Installation of Agents of Omi both on Windows and Linux servers. Installation of Diagnostics agents. Application of licenses. Testing and Bug fixing Documentation

Installation and configuration of CA Tools – CA UIM, CA Asset Manager, CA Client Automation and CA Service Desk. Installation of CA UIM tool and installation of robot agents on servers for monitoring performance parameters. Discovery of Network Devices and configuration of parameters. Integration with Email Exchange server for alert notification and creation of custom reports and dashboards. Installation of CA Asset Manager tool and maintaining the software and hardware details of all the assets in the environment Installation of CA Client Automation tool and distribution of soft wares, patches and assigning operational rules on assets Translate customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing that culminate in client acceptance of the results. Worked on Enhancements based on Clients requirements. Testing and Production Roll Out Documentation

Installation of BMC Remedy 9.0 tool and its modules. Complete installation of BMC Remedy 9.x at client site. Requirement gathering and designing of workflows as per requirement. Successful completion of first phase of project and complete foundation data configuration in Remedy. Specialization in customization of BMC ITSM (Ver 9.x) according to business requirements. Highly skilled BMC Remedy Administrator for Incident Management, Problem management, Change management, Task management, AIE, Asset Management, Service Level Management, Web Services. Expertise in performance tuning of Remedy Workflows.

Worked on HP Service Manager and Asset Manager for Telecommunication Company AIRCEL, Gurgaon Specialization in customization of HP Service Manager (Ver 7.x), HP ConnectIT (Ver 9.x), Configuration Management Database (CMDB) according to business requirements. Highly skilled HP Service Manager Administrator for Incident Management, Problem management, Change management, Asset Management, Service Level Management, Knowledge Management, LDAP Integration. Key responsibilities involve working as Team Leader and handling client requirements at Client site, planning and implementation of enhancement projects as per ITIL framework. Developing workflow objects based on requirements. Bug fixing and Trouble Shooting by interacting with clients. Responsible for clients corporate application for daily support and delivering solution to new changes and new components. Impact analysis and design of system maintenance requests in cooperation with the Technical Owner To estimate the work items. Deliver new and complex high quality solutions to clients in response to varying business requirements for Incident, Problem, Change and Asset Management Modules Responsible for managing scope, planning, tracking, change control, aspects of the applications supporting. Translate customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing that culminate in client acceptance of the results. Demonstrating the Code Reviews and Test Reviews along with the Team and the Customers. Following Quality Standards to meet quality goals. Daily monitoring of application and troubleshooting if required. Production support activities as data upload, daily applications availability checks. Responsible for technical interviewing for new team member.

The primary objective of SMEC (Service Management for Enterprise Customers) is to provide a new ITSM based on the BMC Remedy ITSM 7.5 application to manage cross functional service desk operations for customers. The new system is designed to satisfy the requirements for Incident, Change, Problem, Release, Configuration, Service Level, Service Request, Knowledge and Asset Management, for clients enterprise customers. The SMEC Service Desk Solution is a multi-tenanted ITIL based standard service desk application along with the interfaces and customizations. Designing and developing interfaces and other remedy customization related to SMEC application. Developing reconciliation activities of CMDB configured for client. Service assurance includes troubleshooting/bug-fixing/root cause analysis of issues and related documentation. Onboarding new companies in SMEC application as per requirement. As an IT enabler transform business requirements into a feasible IT solution. Ensuring the incident and problem tickets as part of remedy operations are all being serviced within the defined SLA/OLA. Our service assurance includes troubleshooting/bug-fixing/root cause analysis of issues and related documentation. Proposing and ensuring performance improvement/optimization of the applications. Ensuring that the critical on-boarding of new customers via Foundation data load/CMDB data load is achieved under tight timelines. Conducting training and induction sessions for new team members.

• Functional knowledge and implementation experience of ITSM frameworks.
• Experience in Application Architecture, Analysis, Technical Design, Development, Implementation, Performance Tuning, Testing, Configuration Management.
• Working experience of various phases of SDLC such as Requirement Analysis, Design, Code Construction and Test.
• Experience in critical analysis of business requirements and technical requirements to identify gaps in requirements, define testing objectives, and create test plans and test cases.
• Understanding of IT service management (ITSM) and the ITIL business process. Maintain service level agreement (SLA) and monitor an SLA workflow.
• BMC Remedy, ServiceNow, Asset Management, Incident Management, Problem Management, Change Management, Client Automation, Analytics, HP Service Manager, CA Unified Infrastructure Manager, Software Asset Manager
• Microfocus Application Performance Monitoring, Real User Monitoring and Diagnostics tool.

• Dashboard Creation, Widgets, Interactive Filter, Report Creation based on Client Requirement.
• Integration with other SNOW instances using SOAP and REST API.
• Custom fields addition to form and Catalog creation.
• Translate customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing that culminate in client acceptance of the results.
• Worked on Enhancements based on Clients requirements.
• Testing and Bug fixing

Documentation

• Installation of CA SAM tool.
• Integration with CA IT Asset manager Tool and CA Client Automation tool.
• Collection and Upload of Licenses and Contracts data.
• Integration with Active Directory for user authentication.
• Integration with Email Exchange server for alert notification and creation of reports and dashboards.
• Translate customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing that culminate in client acceptance of the results.
• Worked on Enhancements based on Clients requirements.

• Installation of CA UIM tool and installation of robot agents on servers for monitoring performance parameters.
• Discovery of Network Devices and configuration of parameters.
• Integration with Email Exchange server for alert notification and creation of custom reports and dashboards.
• Installation of CA Asset Manager tool and maintaining the software and hardware details of all the assets in the environment
• Installation of CA Client Automation tool and distribution of soft wares, patches and assigning operational rules on assets
• Translate customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing that culminate in client acceptance of the results.
• Worked on Enhancements based on Clients requirements.
• Testing and Production Roll Out

Documentation