The Salesforce implementation is intended for the OMSL Business unit of BCCL. With this implementation, the OMSL will be able to track the sales pipeline and opportunities pertaining to OMSL applications.

EDS provides the ability to send emails and text message to any internet connected email account (e.g. AOL, Yahoo, Hotmail etc.) and Mobile Numbers. There are different versions of email and text notifications: Email only notifications: - These types of emails are considered forms and must have a row on the Form_Rpt table. Just like other forms, email only notifications must be triggered for participants in order for the email be created and delivered. Examples: annual enrollment email announcements and email-based PIN re-sets. Emails attached to SPM documents: -These emails are not individual forms, but rather get created along with the document thats going to be sent to the SPM. The email is created only if the participant has a valid email address on file at the point of time in which the data extraction takes place for the attached document. Once composed, the document & the email are sent together to the SPM. Text Messages: - Text Messaging is an extension of the existing TBA/ EDS email process. TBA submits a text message request to the Email Delivery System (EDS) queue. EDS processes the text message and the system sends the message to the 2SMS Vendor for delivery to the participants mobile phone number. EmailWebViewer: - EmailWebViewer is a web application used to view past data for the EDS system. It also provides reporting functionality to view all client related email data up to 1 million rows.

• Demonstrated out of the box Salesforce capabilities and proposed business process changes to take full advantage of Salesforce capabilities; Document Solution proposal at the required level of details. (Preparing SOW & Proposals)
• Experience of working collaboratively across functional areas to achieve business goals
• Lead in-person meetings with executive stakeholders resulting in actionable Success Plans
• Help identify Project-Roadblocks come up with ‘Project Overall Health & Recovery’ plans to mitigate the risks, overcome hurdles and led the project towards successful completion ensuring Client satisfaction.
• Ensured positive customer experience by proactively managing and growing customer relationships
• Develop and define business requirements, workflow design, process mapping, Functional Specifications, gap analysis and use cases.
• Excellent Project Management Skills to monitor progress project and weekly communication of Project Status to both customer and internal stakeholders.
• Responsible for corporate communications.
• Client handling and drafting of technical design specification.
• Created the Solution Design and Implementation Details for the Project
• Implementation and Integration experience using Custom objects, Triggers, workflows, approvals, Lightning, and Apex classes

• Lead in-person meetings with executive stakeholders resulting in actionable Success Plans
• Help identify Project-Roadblocks come up with ‘Project Overall Health & Recovery’ plans to mitigate the risks, overcome hurdles and led the project towards successful completion ensuring Client satisfaction.
• Ensured positive customer experience by proactively managing and growing customer relationships
• Develop and define business requirements, workflow design, process mapping, functional Specifications, gap analysis and use cases.
• Excellent Project Management Skills to monitor progress project and weekly communication of Project Status to both customer and internal stakeholders.
• Responsible for corporate communications.
• Designed the Solution for the Mercury Sales Cloud Implementation
• Client handling and drafting technical design specification.
• Created the Solution Design and Implementation Details for the Project
• Implementation and Integration experience using Custom objects, Triggers, workflows, approvals, Lightning, and Apex classes
• User Story Allocation and creation technical tasks in Jira and assignment to developers
• Leading the daily Scrum Meeting and Client Interaction
• Successfully delivered the Project in 65 days in full agile mode.
• Client provided 10 out of 10 CSAT for the successful project Implementation
• Apex, JavaScript, Salesforce Integrations, Salesforce Triggers, Process Builders
• Salesforce Lightning
• JIRA & Confluence

• Lead in-person meetings with executive stakeholders resulting in actionable Success Plans
• Help identify Project-Roadblocks come up with ‘Project Overall Health & Recovery’ plans to mitigate the risks, overcome hurdles and led the project towards successful completion ensuring Client satisfaction.
• Ensured positive customer experience by proactively managing and growing customer relationships
• Develop and define business requirements, workflow design, process mapping, functional Specifications, gap analysis and use cases.
• Excellent Project Management Skills to monitor progress project and weekly communication of Project Status to both customer and internal stakeholders.
• Responsible for corporate communications.
• Configuring the CL package and customizing as per business requirement
• Creating apex class, triggers, workflow, and object and designing Lightning Component pages.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, opportunity, Reports, and Dashboards as CL Package Objects.
• Written validation rules, Process Builder Workflows.
• Email Integration with SandGrid
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Client handling and drafting technical design specification.
• Experience in data migration using Import wizard, Apex Data Loader.

Areas of Exposure:

• Apex, Lightning, JavaScript, Salesforce Integrations, Salesforce Triggers, Workbench, Data loader
• Developed CL Loan Origination and CL Loan Process

• Lead in-person meetings with executive stakeholders resulting in actionable Success Plans
• Help identify Project-Roadblocks come up with ‘Project Overall Health & Recovery’ plans to mitigate the risks, overcome hurdles and led the project towards successful completion ensuring Client satisfaction.
• Ensured positive customer experience by proactively managing and growing customer relationships
• Develop and define business requirements, workflow design, process mapping, functional Specifications, gap analysis and use cases.
• Excellent Project Management Skills to monitor progress project and weekly communication of Project Status to both customer and internal stakeholders.
• Responsible for corporate communications.
• Creating apex class, triggers, workflow, and object and designing Lightning Component pages.
• Unit Testing and Deployment.
• Written validation rules, Process Builder Workflows.
• Rest Integration with Marketing Cloud, Jitter Bit
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Experience in data migration using Import wizard, Apex Data Loader.

Areas of Exposure:

• Apex, JavaScript, Salesforce Integrations, Salesforce Triggers, Process Builders
• Salesforce Lightning
• JIRA & Confluence

• Experience in development, administration, configuration, Implementation, and Support of Salesforce CRM, and Salesforce applications based on Apex Language and leveraging Force.com Platform
• Experience using Sales force Administration, Profiles, Creating Roles, Page Layouts, Org-Wide default, Sharing rules, Work Flows, Workflow Rules
• Implementation and Integration experience using Custom objects, Triggers, workflows, approvals, Visual Force Pages, and Apex classes
• Interacted with customer operations managers to identify issues and potential areas of improvement to existing applications
• Exploring and using multiple API-based tools – Workbench.
• Created and used Email templates in HTML and Visualforce.

Areas of Exposure:

• Apex, Visualforce, JavaScript, Salesforce Integrations, Salesforce Triggers,
• Salesforce Lightning
• JavaScript

• Involved in deployment of code from sandbox to production.
• Creating apex class, triggers, workflow, object and designing visualforce pages.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, opportunity, Reports, and Dashboards.
• Written validation rules and worked with rollup-summary and cross-object formula fields.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Created reports and worked with scheduled reports as well.
• Client handling and drafting technical design specification.
• Experience in data migration using Import wizard, Apex Data Loader.
• Areas of Exposure:
• Apex, Visualforce, JavaScript, Salesforce Integrations, Salesforce Triggers,
• Workbench, Data loader

• Analysis of Functional requirement provided by the client and discuss them with technical feasibility
• Design and Development of Code.
• Writing JUnit Test cases, Exception handling etc.
• Prepare installation manuals for deployments and provided deployment support.

Areas of Exposure:

• Java 1.6, Spring MVC 3.25, BootStrap, DB2, Apache Tomcat

• Analysis of Functional requirement provided by the client and discuss them with technical feasibility
• Design and Development of Code
• Writing JUnit Test cases and adding logger to the code, Exception handling
• Prepare installation manuals for deployments and provided deployment support

• Analysis of Functional requirement provided by the client and discuss them with technical feasibility
• Design and Development of Code
• Generating JAXB classes from the request XML
• Writing JUnit Test cases and adding logger to the code, Exception handling
• Prepare installation manuals for deployments and provided deployment support

Areas of Exposure:

• Java 1.6, Spring 2.5, SOAP Web Services, JUnit, DB2, MQ