As part of digitization goal ADDC decides to automate most of the services offered to the customers to avoid customer visits to the customer care centers.E-services project is part of it which facilitates the customers to register their service request through online portal which can be processed in ADDC and the same is informed back to customer via Email and SMS.

The solution provides bank with to get a 360 degree relationship view of customers including checking/ savings accounts, transaction information, individual preferences and helps bankers strengthen the relationships with their customer base.MSCRM functionality that will help manage customer transaction data and turn into useful marketing analytics and create help them develop broad programs that will make customers feel more connected, and enthusiastic and dedicated to their solutions and services.

o Configure and implement CRM functional and application modules, encompassing account and contact management and commission management.

o Created documentation to define workflow and requirements and implementing custom workflows into business process.

    Worked MS Dynamics CRM SDK, WCF, XRM and LINQ to interact with data from the CRM system

o Develop custom solutions using .NET, C#, JavaScript, and possess experience with integrating and migrating CRM to other applications, such as back office / ERP applications

o Communicate effectively with the business analyst, business leaders, and SMEs to ensure solutions meet business needs

o Integrated SQL Server 2008 with dotnet portal using SQL Stored Procedures, Functions, Triggers, and Importing/Exporting data from legacy data sources using SSIS.

o Implement and deploy client solutions using Asp.Net