About Me
- Solutions-driven professional with 10+ years of experience in analyzing, designing, developing, implementing and supporting applications in different domains.
- Results-oriented Microsoft Certified CRM Consultant with technical and ...
- Results-oriented Microsoft Certified CRM Consultant with technical and functional skills gained through commercial experience across various sectors.
- Proficient in all aspects and features of Dynamics CRM and full software development lifecycle includes business and data analysis, product development, requirements definition, change management, defect management and project management.
- Worked on different CRM modules like sales, service, marketing, field service and finance & operations modules.
- Designed and integrated business processes and Data flows between CRM application to ERP applications and third-party applications.
- Basic knowledge on power community applications like Power BI and Microsoft flow.
- Develop best practices and procedures to improve quality of deliverables and efficiency
- Good exposure on scrum responsibilities includes setting up teams and policies, daily standups and coordinating with product owners and teams.
Skills
Data & Analytics
Programming Language
Web Development
Development Tools
Database
Operating System
Others
Software Testing
Positions
Portfolio Projects
Company
E-Services for ADDC
Description
As part of digitization goal ADDC decides to automate most of the services offered to the customers to avoid customer visits to the customer care centers.E-services project is part of it which facilitates the customers to register their service request through online portal which can be processed in ADDC and the same is informed back to customer via Email and SMS.
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Skills
SMSTools
CRMCompany
CRM for the BANK
Description
The solution provides bank with to get a 360 degree relationship view of customers including checking/ savings accounts, transaction information, individual preferences and helps bankers strengthen the relationships with their customer base.MSCRM functionality that will help manage customer transaction data and turn into useful marketing analytics and create help them develop broad programs that will make customers feel more connected, and enthusiastic and dedicated to their solutions and services.
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Tools
CRMCompany
CRM for Hospital
Description
o Configure and implement CRM functional and application modules, encompassing account and contact management and commission management.
o Created documentation to define workflow and requirements and implementing custom workflows into business process.
Worked MS Dynamics CRM SDK, WCF, XRM and LINQ to interact with data from the CRM system
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Tools
CRMCompany
Southern Water developer services
Description
o Develop custom solutions using .NET, C#, JavaScript, and possess experience with integrating and migrating CRM to other applications, such as back office / ERP applications
o Communicate effectively with the business analyst, business leaders, and SMEs to ensure solutions meet business needs
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