Analyze, review, and document current functionality to determine potential areas of improvement across all JIRA instances. Work with clients to determine ways to optimize/improve JIRA setup and workflows. Design standard workflow and recommend to projects leads to reuse configurations schemes, workflows and issues types. Able to create complex JIRA workflows including project workflows, screen schemes, permission scheme and notification schemes in JIRA. Trained end users and new teams to use JIRA effectively. Perform project-to-project and/or instance-to-instance data migration. Upgrading and integrating of JIRA and Confluence instances. Report errors in Jira agile system to Atlassian team. Administration and support of JIRA, Confluence, and related plug-ins and products. Creating custom dashboards and filters for projects. Customize JIRA and Confluence based on business case. Design and restructure existing screens and added transition screens where required. Implemented transition conditions and restrictions with existing and new fields. Automated cleanup of versions with scripts using Command line plugins. Configured Jenkins jobs supporting Release team automate their process. Creating reports, charts and dashboards for JIRA with eazyBI Plugin. Implemented Sonar integration with Jenkins for code review. Bulk data/issues import into JIRA using CSV file templates. Integrated Jenkins jobs with Jira updating Release information on Jira issues/tickets. Integrate JIRA projects with Confluence Pages and construct Confluence pages.

Developing the outline of the ticketing tool in all the stages. Participated in all planning and scheduling phases of project management lifecycle. Assisted in development and maintenance of DB2 codes to implement interfacing with Maximo applications. Resolved performance related problems and error messages by troubleshooting and resolution. Conducted analysis and evaluation of data issues and challenges for client industry and companies. Provided technical assistance for testing and verification of data sources and optimal performance. Prepared technical documentation related to hardware, software and system configurations. Implemented procedures for job plans, service requests, work orders and work management Prepared KPIs and workflow procedures for inclusion of customer and internal requirements. Suggested modifications to database objects, domains, attributes and relationships. Developed data classification, specification tables and related table structures for quality data sorting. Submitted custom queries for data reviews, search functions and custom reports in BIRT applications. Maintained technical documentation such as functional specifications, software requirements and test scripts. Coordinated with email and material request applications to satisfy client and internal requirements. Provided technical assistance for preparation of system designs and Maximo applications. Preparation of high level documentation for the client for understanding the functionalities and how to use the tool(Process Documents). Installation of Control Desk application. Developing different ticket types as per the client requirements. Managing the access level permissions for the application Maintaining the server details and ownership details. Supporting and trouble shooting 15+ applications and 25+ request types in the current tool

Hands on experience on OnDemand Jira and Confluence. A great experience in working with 30+ projects to service their requirements in Jira and Confluence. Create or setup new JIRA projects as per client requests. Provide User Management and support for 1000+ local and remote users, manage system access across groups to ensure compliance, and maintain best practices Create and manage security schemes, permission schemes and configurations Interface with development groups within organization as the Administrator for Development Cycles/Software Manage and administer JIRA/Confluence add-ons, plugins, and extensions Management of other reporting and collaboration tools in the engineering environment Maintain and manage Automation Build Environments such as Jenkins. Implement Atlassian Tools upgrades, and partner with other IT staff to coordinate infrastructure maintenance and system migrations. Provide teams and stakeholders with documented guidance Assisting team members with Git Document results of JIRA workflows and process audits Develop guides and documentation for JIRA features and best practices Develop processes and improvements around tools administration. Experience in developing and implementing custom workflows, custom fields, creating screens in JIRA to match business needs Setting up customized Notifications and generates reports as per client requirement Working on GreenHopper (Agile process) creating scrum boards and Kanban boards as per user request and troubleshooting the problems Integrated Confluence with Jira Managing user and group permissions in Confluence. Supporting JIRA and Confluence User problems and troubleshooting the same.

Handling Build and Deployment process for Java based application. Used Maven for all the build scripts. Perform deployments to multiple environments like Dev, Testing and Prod environment. Maintain GIT Repositories, Handling Releases and Branching activities for GIT. Deploying the JAR, WAR files in Tomcat app server. Troubleshooting application related issues and providing logs to developers for further investigation. Documenting all the Build and deployment related issues.

• Developing the outline of the ticketing tool in all the stages.
• Preparation of high level documentation for the client for understanding the functionalities and how to use the tool(Process Documents) and SOP's
• Installation of JIRAapplication.
• Developing different ticket types as per the client requirements.
• Managing the access level permissions for the application
• Maintaining the server details and ownership details.
• Supporting and trouble shooting 15+ applications and 25+ request types in the current tool

• Developing the outline of the ticketing tool in all the stages.
• Participated in all planning and scheduling phases of project management lifecycle.
• Assisted in development and maintenance of DB2 codes to implement interfacing with applications.
• Resolved performance related problems and error messages by troubleshooting and resolution.
• Conducted analysis and evaluation of data issues and challenges for client industry and companies.
• Provided technical assistance for testing and verification of data sources and optimal performance.
• Prepared technical documentation related to hardware, software and system configurations.
• Implemented procedures for job plans, service requests according to agile methodologies.
• Prepared KPIs and workflow procedures for inclusion of customer and internal requirements.
• Suggested modifications to database schemas and managing the issue types.
• Submitted custom queries for data reviews, search functions and custom reports in reporting plugin.
• Maintained technical documentation such as functional specifications, software requirements and test scripts through Zephyr plugin.
• Coordinated with email and material request applications to satisfy client and internal requirements.
• Provided technical assistance for preparation of system designs and Maximo applications.
• Preparation of high level documentation for the client for understanding the functionalities and SOP's.
• Installation of JIRA and constructing spaces in Confluence.

• Acted as Scrum Master/Jira Admin Support for Product teams with a focus on guiding the teams towards improving the way they work.
• Assisted team to remove impediments by having an understanding the control and release processes.
• Assisted with internal and external communication, improved transparency, and radiated information.
• Assisted with prioritization and resolution of software defects/bugs tickets in JIRA
• Built relationship with Product owner to facilitate team's interaction with clients.
• Coached Product Owners in creation and maintenance of Product Backlog.
• Coached team members on Agile principles and providing general guidance on the methodology.
• Continuously learned Agile/Scrum techniques and shared findings with the team.
• Engaged with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization
• Facilitated getting the work done without coercion, assigning, or dictating the work
• Facilitated sprint planning, retrospective and sprint demos
• Helped team to solve problems rather than provide solutions
• Interfaced with Program Management Office to ensure project goals and requirements are being met
• Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos, and other Scrum-related meetings
• Provided all support to the team using a servant leadership style whenever possible, and led by example
• Removed impediments by finding the right personnel to remove the impediment
• Took responsibility of delivery and management of the tasks
• Tracked and effectively communicated team velocity and sprint/release progress to all affected teams and management
• Updated Agile tracking systems to provide transparency on product and sprint backlogs
• Worked with the Scrum Team and the Product Owner to negotiate the minimum viable product for delivery.

• Served as Subject Matter Expert for a hybrid data project.
• Lead daily stand up meetings, coaching teams in sprint activities, scrum ceremonies for two teams.
• Working with product owners to groom backlogs and plan sprints.
• Track and escalate/remove impediments.
• Report at daily Scrum at stand up Meetings.
• Track burn down, issue and progress in JIRA scrum dashboards.
• Work with component teams to resolve issues.
• Used Agile tracking systems to provide transparency and technical know how.

• Handling Build and Deployment process for Java based application.
• Used Maven for all the build scripts.
• Perform deployments to multiple environments like Dev, Testing and Prod environment.
• Maintain GIT Repositories, Handling Releases and Branching activities for GIT.
• Deploying the JAR, WAR files in Tomcat app server. Troubleshooting application related issues and providing logs to developers for further investigation.
• Documenting all the Build and deployment related issues.
• Maintaing all the records as a Scrum Master for Business specifications, GAP analysis, Resources management and all the admin tasks.

• Analyze, review, and document current functionality to determine potential areas of improvement across all JIRA instances.
• Work with clients to determine ways to optimize/improve JIRA setup and workflows.
• Design standard workflow and recommend to projects leads to reuse configurations schemes, workflows and issues types.
• Able to create complex JIRA workflows including project workflows, screen schemes, permission scheme and notification schemes in JIRA.
• Trained end users and new teams to use JIRA effectively.
• Perform project-to-project and/or instance-to-instance data migration.
• Upgrading and integrating of JIRA and Confluence instances.
• Report errors in Jira agile system to Atlassian team.
• Administration and support of JIRA, Confluence, and related plug-ins and products.
• Creating custom dashboards and filters for projects.
• Customize JIRA and Confluence based on business case.
• Design and restructure existing screens and added transition screens where required.
• Implemented transition conditions and restrictions with existing and new fields.
• Automated cleanup of versions with scripts using Command line plugins.
• Configured Jenkins jobs supporting Release team automate their process.
• Creating reports, charts and dashboards for JIRA with eazyBI Plugin.
• Implemented Sonar integration with Jenkins for code review.
• Bulk data/issues import into JIRA using CSV file templates.
• Integrated Jenkins jobs with Jira updating Release information on Jira issues/tickets.